NEWS from CPSC
U.S. Consumer Product Safety Commission
| Office of Information and Public Affairs | Washington, DC 20207 |
| FOR IMMEDIATE RELEASE August 12, 2010 Release #10-318 |
Firm's Recall Hotline: (866) 946-7828 CPSC Recall Hotline: (800) 638-2772 CPSC Media Contact: (301) 504-7908 |
Circus World Recalls Wireless Video Baby Monitors Due to Overheating Hazard
WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Levana Wireless Video Baby Monitors
Units: About 800
Distributor: Circus World Displays Limited (CWD), of Niagara Falls, Ontario, Canada.
Hazard: Wiring in the baby monitor camera can overheat and emit smoke, posing a burn hazard to consumers.
Incidents/Injuries: Circus World Displays has received two reports of the camera portion of the monitors overheating and smoking. No injuries have been reported.
Description: This recall involves Levana wireless baby monitors with model number LV-TW300. The receiver front is white and green with six round buttons and the printed word "Levana". It is 7 inches tall and includes a stand/base. The camera is all white, about 5 inches tall and is attached to a 3 1/2 inch long white base. The camera can rotate and swivel in various directions. The camera and receiver each has its own A/C adapter.
Sold at: BB Buggy and Health and Safety stores nationwide and on the Internet between February 2010 and May 2010 for about $200.
Manufactured in: China
Remedy: Consumers should immediately stop using and return the baby monitor directly to CWD for a refund or replacement with a different model. When returning, please include the entire product, your complete name, mailing address and phone number in the package and mail to Circus World Displays Ltd, Attention: Adam Crysler, Dealer Returns Specialist, 60 Industrial Parkway Suite Z64, Cheektowaga, NY 14227
Consumer Contact: For additional information, contact Circus World Displays toll-free at (866) 946-7828 between 8 a.m. and 5 p.m. ET Monday through Friday, by e-mail at [email protected]or on the firm's website at www.mylevana.com
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CPSC is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about it by visiting https://www.cpsc.gov/cgibin/incident.aspx
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from thousands of types of consumer products under the agency's jurisdiction. The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard. The CPSC's work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters, and household chemicals – contributed significantly to the decline in the rate of deaths and injuries associated with consumer products over the past 30 years.
To report a dangerous product or a product-related injury, call CPSC's Hotline at (800) 638-2772 or CPSC's teletypewriter at (301) 595-7054. To join a CPSC e-mail subscription list, please go tohttps://www.cpsc.gov/cpsclist.aspx. Consumers can obtain recall and general safety information by logging on to CPSC's Web site at www.cpsc.gov.
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We have this product, just wanted to let you know that so far the company has not contacted us directly to inform us of the recall despite our having registered the monitor when we purchased it. We only found out about the recall because we get the CPSC recall emails. Personally I feel that if a company has you register their product for recall notices they should email you when their product may potentially CATCH FIRE near your crib. Beyond the failure to be proactive, we’ve been going back and forth with the company (Levana/CWD/SVAT) for several days now. They are only offering to exchange the product for a less expensive monitor they sell (currently retailing at $50 less then we paid for the recalled monitor), they need to receive the old recalled monitor before they will send the replacement. And they are not providing shipping labels to send in the recalled monitor. This is the worst customer service from a baby product maker I’ve seen so far in my 7 months of parenthood. I strongly urge parents not to buy from this company. If they don’t take your baby’s safety seriously enough to contact you within a week of the recall then what other corners are they cutting in their products…?