UPDATED Monday May 27, 10:15am
We just got off the phone with Babies R Us spokesperson Kathleen Waugh—BRU has sent the following statement to us:
We've received some quality assurance complaints about broken slats on some Jardine cribs. While we investigate this with the manufacturer, we have stopped selling all Jardine cribs, as a standard precautionary measure. We have many alternative crib models in our stores. There has not been a recall, but if customers experience a problem with slats on cribs they own, or have other questions, they should contact one of our stores for assistance.
Here is the latest word in a nutshell: late last week, BRU was notified by Jardine and the CPSC about concerns with certain styles of Jardine cribs (see original post below from a reader). The problem: cribs with faulty slats that could fall out, endangering any child inside the crib.
It is unclear at this point how many reports of faulty slats there were; BRU says there have been no injuries. And not all the Jardine cribs are affected (we don't know which ones at this point). But given the serious nature of the potential problem, BRU pulled ALL the Jardine cribs off the shelves—the chain says this is a standard procedure when a potential safety concern is raised.
At this point, it appears that the CPSC and Jardine will take some kind of action on this this week—it could be a recall, but no decision has been made.
Jardine is one of BRU's biggest crib brands—they represent 20% to 25% of the cribs on the floor. With 260 stores selling the brand (which is a BRU exclusive made by Dorel), you can see how this recall could potentially affect hundreds of thousands of cribs.
BRU has admitted that they could have handled the communication on this better—they did send out notices to parents who have these cribs on their registries. And stores were informed about the situation. But as you can see from the comments below, not all BRU store employees got the memo, and this has created much confusion. We urge BRU and Jardine to establish a web site to address this situation.
Pending official word on this, we would urge parents take the following steps:
• If you have a Jardine crib, stop using it. Check the crib carefully for any loose slats—especially on the drop side. If you find a problem, stop using the crib immediately. File a report with the CPSC (cpsc.gov).
• If you have a Jardine crib and it appears to be fine, continue to monitor this blog and news reports for the latest news—again, not all Jardine styles will be affected by a potential recall. If you want to err on the side of caution (and we totally understand), put your child in a safe alternative sleeping space (newborns can sleep in a bassinet, older babies in a Graco Pack N Play, for example) until this matter is resolved.
• If you have a crib on order from Jardine, keep watching this blog and the news. If there is a recall, BRU will be providing refunds, etc. Of course, if your baby is due next month and your crib is now recalled, you have a problem—start thinking about a Plan B crib from another brand or store.
Ok, that's the news for now! Stay tuned for more updates.
Alan & Denise Fields
Authors, BABY BARGAINS
—-
ORGINAL POST
Reader Jenny S. writes today:
I ordered a jardine crib from babies r us 2 weeks ago and we just found
out from them that they will not be selling us the crib because all of
the jardine cribs have been pulled off of the floor due to a safety
recall. Do you know anything about this? We are getting our money back,
but I’m concerned.
—
OK, so I called Babies R Us and they said that Jardine ordered a stop
sale on all of its cribs because it was doing a safety inspection. So
even if my crib comes in the mail, Babies R Us can’t give it to me
until Jardine tells them it’s OK.
This is across all Babies R Us stores.
I told the store clerk about a friend of mine who had already paid and
gotten a Jardine crib last month. He said the best thing for her would
be to call Jardine and try to get an answer from them about her crib to
see if there’s anything wrong.
But right now, all of the Jardine cribs, regardless of make and model, are not able to be sold at Babies R Us.
Did you hear anything from Jardine on this matter?
Our response: We are checking with Jardine/Dorel now! Stay tuned.
Update: 5/22/08—well, we don't know much more on this today than we did yesterday. We did ask a Dorel rep to see if they could comment, but she works for Dorel Juvenile Group. Jardine is made by Dorel Asia, which is a separate subsidiary of Dorel. So we are trying to reach someone with Dorel Asia, but no word yet.
Given past histories of recalls, we should point out that large retailers like Babies R Us often get a "heads up" from manufacturers about safety recalls. Hence, BRU will often pull products off the shelves days (or sometimes even a week) before the "official" notice comes from the Consumer Product Safety Commission.
Jardine is a Babies R Us exclusive crib brand made by Dorel Asia, which also sells cribs under its own name to Wal-Mart. One Dorel Asia style is still for sale on Wal-Mart as we write this, so it is unclear if this recall will affect just Jardine cribs at BRU or a wider recall that might affect other retailers. We will post more as we get info!
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I stopped by Babies R Us today (5/21) and was told they were pulled last night and not able to sell or deliver cribs until further notice.
Looking forward to more details on the situation.
I stopped by Babies R Us today (5/21) and was told they were pulled last night and not able to sell or deliver cribs until further notice.
Looking forward to more details on the situation.
Does anyone have a suggestion on a comparable (price and durability) crib?
Does anyone have a suggestion on a comparable (price and durability) crib?
If anybody finds out why the stop sale on jardine cribs could you please email me?
If anybody finds out why the stop sale on jardine cribs could you please email me?
It’s shame that they are pulling the cribs. I guess it’s always better to be safe.
Nursery Smart makes cribs in that price range. We just bought one for our nursery and it looks great. We bought the Convertible Crib and 3-Dr Changer combo for $467. Totally satisfied with it.
It’s shame that they are pulling the cribs. I guess it’s always better to be safe.
Nursery Smart makes cribs in that price range. We just bought one for our nursery and it looks great. We bought the Convertible Crib and 3-Dr Changer combo for $467. Totally satisfied with it.
Is this real? I looked all over the internet and could find nothing, not even on the babies r us website. Have you found out more information?
Is this real? I looked all over the internet and could find nothing, not even on the babies r us website. Have you found out more information?
This is real, unfortunately, Sarah. But my question is why has BRU stopped the sale of ALL jardine cribs?
This is real, unfortunately, Sarah. But my question is why has BRU stopped the sale of ALL jardine cribs?
I dont F***** believe this. I ordered a Jardine Madison in April,got it last week and NOBODY SAID ONE WORD TO ME about this. I was told when I ordered the crib that Jardine was doing a “redesign” of it’s line.
I am seriously going to go off on BRU tomorrow when I get a hold of their customer service. My baby is due in a month, I need a crib!!!
I dont F***** believe this. I ordered a Jardine Madison in April,got it last week and NOBODY SAID ONE WORD TO ME about this. I was told when I ordered the crib that Jardine was doing a “redesign” of it’s line.
I am seriously going to go off on BRU tomorrow when I get a hold of their customer service. My baby is due in a month, I need a crib!!!
Wow, the timing is weird on this. We just bought two Jardine Capri drop-side cribs in white last weekend. I was planning to put them together this weekend, but luckily I went to Baby’s R Us to buy a car seat today and I noticed that ALL the Jardine cribs were gone. When I asked why, they said they were recalled!
We may go to our back up: the Sorelle Rita – costs a little more, but better than a recalled crib!
Wow, the timing is weird on this. We just bought two Jardine Capri drop-side cribs in white last weekend. I was planning to put them together this weekend, but luckily I went to Baby’s R Us to buy a car seat today and I noticed that ALL the Jardine cribs were gone. When I asked why, they said they were recalled!
We may go to our back up: the Sorelle Rita – costs a little more, but better than a recalled crib!
I’ve emailed the authors of the site this, and figured to post here to couldnt hurt. I am still not reassured though.
________________________________________________
I emailed Dorel & this the response I received is below. Also, I called the Toys R Us Corporate office (1-888-222-9798) & was told they dont have any info either, that it’s not technically a recall yet:
Hello,
Let me assure you that there has been no recall.
We are doing an inventory and line review on the production to ensure that current production meets or exceeds all crib safety requirements. This will be completed shortly. We may do this periodically to insure the that all productions complies with applicable standards
You have nothing to worry about. Your crib is safe.
Thank you.
Sincerely,
Albert
Customer Support Services
I’ve emailed the authors of the site this, and figured to post here to couldnt hurt. I am still not reassured though.
________________________________________________
I emailed Dorel & this the response I received is below. Also, I called the Toys R Us Corporate office (1-888-222-9798) & was told they dont have any info either, that it’s not technically a recall yet:
Hello,
Let me assure you that there has been no recall.
We are doing an inventory and line review on the production to ensure that current production meets or exceeds all crib safety requirements. This will be completed shortly. We may do this periodically to insure the that all productions complies with applicable standards
You have nothing to worry about. Your crib is safe.
Thank you.
Sincerely,
Albert
Customer Support Services
OK another update. Recieved the Jardine # (1800-295-1980)from Toys R US home office. According to the rep I spoke to- same guy from the email I think- he was insistent that it was not a recall (even after I said this is what a BRU store told the initial customer who brought this to Baby Bargains’ attention).
In fact he said the BRU initiated this safety check (not said by the rep I spoke to at Toys R Us corporate). He also stated, and this is verbatim, that the cribs are “100% safe”.
The inspections will supposedly last 2-6 weeks.
If I find out anything more I will post again. I have to wait a little while longer before contacting my local BRU.
OK another update. Recieved the Jardine # (1800-295-1980)from Toys R US home office. According to the rep I spoke to- same guy from the email I think- he was insistent that it was not a recall (even after I said this is what a BRU store told the initial customer who brought this to Baby Bargains’ attention).
In fact he said the BRU initiated this safety check (not said by the rep I spoke to at Toys R Us corporate). He also stated, and this is verbatim, that the cribs are “100% safe”.
The inspections will supposedly last 2-6 weeks.
If I find out anything more I will post again. I have to wait a little while longer before contacting my local BRU.
We appreciate everyone’s updates to this thread—thanks for posting any word you are getting from BRU and Jardine.
Jardine is technically correct—this is NOT an official recall . . . yet.
BUT, it would not be unusual for BRU to initiate a safety recall/inspection. After all, they are the sole retailer for this line! If 500 parents return Jardine cribs to stores for the same problem, the alarm bells will ring at BRU’s HQ first, not at Jardine’s office.
We would speculate that BRU has received complaints about Jardine cribs (probably a signficiant, citing the same safety issue). And when BRU went back to Jardine to discuss the problem, Jardine indicated that they had already changed their production to account for the issue (note that one reader above alludes to a Jardine “re-design”).
So BRU must inspect ALL their Jardine inventory to find the cribs made before X date. To do this, all the cribs must be pulled off the floor. The reason: there could be old inventory hanging around a store, stock room, etc.
What is most frustrating about this (as others have pointed out) is the lack of communication on this from either BRU or Jardine/Dorel. Hello—it’s 2008. When you pull a well-known product from 260 stores, someone is going to notice. And email us. And we’ll blog on it. And within a few minutes, it will ricochet around the ‘net.
A better response from BRU would have been to post a notice on their web page, discussing the situation. Even if it isn’t a recall, some kind of official word would go a long way to making folks feel better.
BRU and Jardine are probably trying to figure out the extent of the problem. And whether they will have to recall the cribs, offer repair kits, etc.
So keep posting any updates you hear! And we’ll work it from our end as well.
Alan & Denise
authors, BABY BARGAINS
We appreciate everyone’s updates to this thread—thanks for posting any word you are getting from BRU and Jardine.
Jardine is technically correct—this is NOT an official recall . . . yet.
BUT, it would not be unusual for BRU to initiate a safety recall/inspection. After all, they are the sole retailer for this line! If 500 parents return Jardine cribs to stores for the same problem, the alarm bells will ring at BRU’s HQ first, not at Jardine’s office.
We would speculate that BRU has received complaints about Jardine cribs (probably a signficiant, citing the same safety issue). And when BRU went back to Jardine to discuss the problem, Jardine indicated that they had already changed their production to account for the issue (note that one reader above alludes to a Jardine “re-design”).
So BRU must inspect ALL their Jardine inventory to find the cribs made before X date. To do this, all the cribs must be pulled off the floor. The reason: there could be old inventory hanging around a store, stock room, etc.
What is most frustrating about this (as others have pointed out) is the lack of communication on this from either BRU or Jardine/Dorel. Hello—it’s 2008. When you pull a well-known product from 260 stores, someone is going to notice. And email us. And we’ll blog on it. And within a few minutes, it will ricochet around the ‘net.
A better response from BRU would have been to post a notice on their web page, discussing the situation. Even if it isn’t a recall, some kind of official word would go a long way to making folks feel better.
BRU and Jardine are probably trying to figure out the extent of the problem. And whether they will have to recall the cribs, offer repair kits, etc.
So keep posting any updates you hear! And we’ll work it from our end as well.
Alan & Denise
authors, BABY BARGAINS
Well, finally spoke to someone at my local BRU. They don’t know anything at the store level as to why they were asked to pull the cribs off the floor.
I am on a quest to find out what brought this on in the first place.
Jardine states BRU wanted the inspections, which are routine. TRU & BRU said they have no info, and Jardine wanted to do this & so the stores were told to pull the cribs.
All parties are stating the other wanted these inspections.
My local BRU is supposed to call me back with some info on who I can speak to at the corporate level that will know something.
To be continued!
Well, finally spoke to someone at my local BRU. They don’t know anything at the store level as to why they were asked to pull the cribs off the floor.
I am on a quest to find out what brought this on in the first place.
Jardine states BRU wanted the inspections, which are routine. TRU & BRU said they have no info, and Jardine wanted to do this & so the stores were told to pull the cribs.
All parties are stating the other wanted these inspections.
My local BRU is supposed to call me back with some info on who I can speak to at the corporate level that will know something.
To be continued!
I agree with Sharon about each party blaming the other. My husband just went to get a refund for our Jardine crib that was cancelled and to get another crib instead and Babies R Us told him that Jardine cancelled the order, not them. The store gave us 15 percent off the crib we wanted as a customer service since we bought the Jardine crib with the 15 percent off coupon. I appreciated that nice gesture! We bought a Babi Italia crib instead.
I agree with Sharon about each party blaming the other. My husband just went to get a refund for our Jardine crib that was cancelled and to get another crib instead and Babies R Us told him that Jardine cancelled the order, not them. The store gave us 15 percent off the crib we wanted as a customer service since we bought the Jardine crib with the 15 percent off coupon. I appreciated that nice gesture! We bought a Babi Italia crib instead.
TRU Guest Services called me.
The rep I spoke to refused to tell me what spurred on the safety inspections in the first place, or the style of Jardine crib it started with, only that Jardine is testing all the cribs. The CPSC is involved.
That’s all they are allowed to release, b/c sales of Jardine merchandise could be affected (yes, sales, not a child’s safety).
Also, forgot that I had emailed TRU last night, the email said the same thing the rep did.
And so my part in this has hit a deadend. Does anyone have any influence to exert to get TRU to release some information on what exactly is being inspected and why?
TRU Guest Services called me.
The rep I spoke to refused to tell me what spurred on the safety inspections in the first place, or the style of Jardine crib it started with, only that Jardine is testing all the cribs. The CPSC is involved.
That’s all they are allowed to release, b/c sales of Jardine merchandise could be affected (yes, sales, not a child’s safety).
Also, forgot that I had emailed TRU last night, the email said the same thing the rep did.
And so my part in this has hit a deadend. Does anyone have any influence to exert to get TRU to release some information on what exactly is being inspected and why?
I work for Babies R Us and they are telling us NOTHING at the store level! So to everyone with questions or concerns, I suggest you contact Jardine directly. NO ONE at the store level is being told anything. I am also specifically addressing the person who left this message…
I dont F***** believe this. I ordered a Jardine Madison in April,got it last week and NOBODY SAID ONE WORD TO ME about this. I was told when I ordered the crib that Jardine was doing a “redesign” of it’s line.
I am seriously going to go off on BRU tomorrow when I get a hold of their customer service. My baby is due in a month, I need a crib!!!
Posted by: Irate | May 22, 2008 at 09:17 PM
Don’t take your anger out on the store associates, they don’t know anything nor do they deserve the ill treatment! They are just doing their job and tell people only what they are told to tell!
I work for Babies R Us and they are telling us NOTHING at the store level! So to everyone with questions or concerns, I suggest you contact Jardine directly. NO ONE at the store level is being told anything. I am also specifically addressing the person who left this message…
I dont F***** believe this. I ordered a Jardine Madison in April,got it last week and NOBODY SAID ONE WORD TO ME about this. I was told when I ordered the crib that Jardine was doing a “redesign” of it’s line.
I am seriously going to go off on BRU tomorrow when I get a hold of their customer service. My baby is due in a month, I need a crib!!!
Posted by: Irate | May 22, 2008 at 09:17 PM
Don’t take your anger out on the store associates, they don’t know anything nor do they deserve the ill treatment! They are just doing their job and tell people only what they are told to tell!
i googled jardine cribs last night and then hit the “news” button and found that on may 7th 2008 jardine was cited for having too high a formaldahyde level. this of course is a human cancer causing chemical and my 6 month old has been asleep in a jardine crib her entire life. when i called bru and asked if the two were related – they couldn’t answer. when i asked for a timeline they couldn’t answer that either… so basically – we took the crib down this morning and she will sleep in her pack n play until we know more.
just a little upsetting!
i googled jardine cribs last night and then hit the “news” button and found that on may 7th 2008 jardine was cited for having too high a formaldahyde level. this of course is a human cancer causing chemical and my 6 month old has been asleep in a jardine crib her entire life. when i called bru and asked if the two were related – they couldn’t answer. when i asked for a timeline they couldn’t answer that either… so basically – we took the crib down this morning and she will sleep in her pack n play until we know more.
just a little upsetting!
To the Baby’s R Us and Dorel/Jardine officials reading this blog entry:
This is a classic business school example of companies not handling a crisis situation very well. Several companies, like Lexus at its launch, have been able to use frank communications and excellent customer service to successfully resolve crisis situations.
On the other hand, sudden actions with no communications would be the antithesis of successfully handling a crisis. Obviously this is a big recall for both companies. When a customer walks into Baby’s R Us right now it’s pretty shocking to see 1/3 to 1/2 of the furniture floor devoid of cribs. There is obviously some major concern about product quality. But by not communicating this to customer’s who have recently brought the products, both companies look “evil.”
Once the problems become publicly known and it is as serious as I believe it is, the press will pick up on complaints from the most passionate customers who were irate at the very beginning. They will learn that Babys R Us started protecting itself by withdrawing all the Jardine cribs from the floor, but they did nothing to protect their customers who had already bought the cribs. If you know something is wrong (or may be wrong) enough to pull all cribs of one manufacturer from the floor, the right thing to do would be to explain why to your customers and store associates immediately.
Also, at the very least you should contact Alan and Denise, the authors of Baby Bargains, to communicate more fully with them. Bad recommendations from them in their book could easily drive revenues for both companies down significantly. I for one, hope that my comments here, will give weight to Alan and Denise to lower the ratings of Jardine cribs in their next book. Whether there is a recall problem or not, removing all cribs from a major retailer without informing the public, is a major customer service problem.
As for myself, today I am returning both Dorel/Jardine cribs I bought last week and am buying cribs from other stores. I do not want to risk having my future twins injured, maimed, or killed by unknown, defective baby products.
If members of the media, Dorel/Jardine, or Toys R Us/ Babys R Us wish to contact me, you can email me at [email protected] .
With grave concern,
Oliver M.
To the Baby’s R Us and Dorel/Jardine officials reading this blog entry:
This is a classic business school example of companies not handling a crisis situation very well. Several companies, like Lexus at its launch, have been able to use frank communications and excellent customer service to successfully resolve crisis situations.
On the other hand, sudden actions with no communications would be the antithesis of successfully handling a crisis. Obviously this is a big recall for both companies. When a customer walks into Baby’s R Us right now it’s pretty shocking to see 1/3 to 1/2 of the furniture floor devoid of cribs. There is obviously some major concern about product quality. But by not communicating this to customer’s who have recently brought the products, both companies look “evil.”
Once the problems become publicly known and it is as serious as I believe it is, the press will pick up on complaints from the most passionate customers who were irate at the very beginning. They will learn that Babys R Us started protecting itself by withdrawing all the Jardine cribs from the floor, but they did nothing to protect their customers who had already bought the cribs. If you know something is wrong (or may be wrong) enough to pull all cribs of one manufacturer from the floor, the right thing to do would be to explain why to your customers and store associates immediately.
Also, at the very least you should contact Alan and Denise, the authors of Baby Bargains, to communicate more fully with them. Bad recommendations from them in their book could easily drive revenues for both companies down significantly. I for one, hope that my comments here, will give weight to Alan and Denise to lower the ratings of Jardine cribs in their next book. Whether there is a recall problem or not, removing all cribs from a major retailer without informing the public, is a major customer service problem.
As for myself, today I am returning both Dorel/Jardine cribs I bought last week and am buying cribs from other stores. I do not want to risk having my future twins injured, maimed, or killed by unknown, defective baby products.
If members of the media, Dorel/Jardine, or Toys R Us/ Babys R Us wish to contact me, you can email me at [email protected] .
With grave concern,
Oliver M.
Here’s a link to the article that Rhett mentioned from google. I don’t know if this is the reason why Jardine cribs are on stop sale, but apparently the formaldehyde levels in cribs affect not only Jardine, but child craft, delta and other cribs as well. The news article is from May 8.
Here’s a link to the article that Rhett mentioned from google. I don’t know if this is the reason why Jardine cribs are on stop sale, but apparently the formaldehyde levels in cribs affect not only Jardine, but child craft, delta and other cribs as well. The news article is from May 8.
A friend of mine just forwarded this to me… as a mom that has been shopping at babiesrus for both my kids, i don’t think that they would try to hid anything from us. If they are working with jardin on inspections, i bet they are being overly cautious until they finish all the inspections. they have been really good about safety, and i trust that they would tell us about any issues they find.
A friend of mine just forwarded this to me… as a mom that has been shopping at babiesrus for both my kids, i don’t think that they would try to hid anything from us. If they are working with jardin on inspections, i bet they are being overly cautious until they finish all the inspections. they have been really good about safety, and i trust that they would tell us about any issues they find.
I just got back from visiting 2 different BRU’s and was told 2 seperate things. The first one that I visited said that the Jardine cribs have indeed been recalled and that if we wanted to bring it back we can do that and we would get credited to get another crib. We then decided to go check out the crib selection in another BRU and when I asked them there they said that the cribs have not been recalled and that there is just a “quality reassurance” being done on them and it’s normal for them to be pulled from the floor like this. I just now feel like I am being lied to and I hate that. My baby is due in a month and I can not put him in the crib we have now knowing that something might be wrong with it! I will keep checking back here for more information.
I just got back from visiting 2 different BRU’s and was told 2 seperate things. The first one that I visited said that the Jardine cribs have indeed been recalled and that if we wanted to bring it back we can do that and we would get credited to get another crib. We then decided to go check out the crib selection in another BRU and when I asked them there they said that the cribs have not been recalled and that there is just a “quality reassurance” being done on them and it’s normal for them to be pulled from the floor like this. I just now feel like I am being lied to and I hate that. My baby is due in a month and I can not put him in the crib we have now knowing that something might be wrong with it! I will keep checking back here for more information.
I am so glad that I read this blog or else I would have had no idea about the stop sale. It is very evident that the BRU employees don’t have a whole lot of information to work with and they are doing the best they can with what little they know. I called my local BRU on Friday morning and a manager was kind enough to check the lists they have and let me know what was going on with the particular crib I had bought. Apparently at the store level they have received two lists, one is a list of models that goes back to the manufacturer, and one is a list that just got pulled off the floor and is being held at the store level. My crib model was being held at the store level, and the manager assured me I could return it to the store and exchange for a different crib or just get a refund. We took the crib back yesterday and exchanged it for a different brand, no problems at all. I overheard employees in the furniture section discussing the issue and as I said, it appears they do not know much more than we do. I am just so glad that Alan and Denise Fields posted this information so that we can all be better off safe than sorry!
I am so glad that I read this blog or else I would have had no idea about the stop sale. It is very evident that the BRU employees don’t have a whole lot of information to work with and they are doing the best they can with what little they know. I called my local BRU on Friday morning and a manager was kind enough to check the lists they have and let me know what was going on with the particular crib I had bought. Apparently at the store level they have received two lists, one is a list of models that goes back to the manufacturer, and one is a list that just got pulled off the floor and is being held at the store level. My crib model was being held at the store level, and the manager assured me I could return it to the store and exchange for a different crib or just get a refund. We took the crib back yesterday and exchanged it for a different brand, no problems at all. I overheard employees in the furniture section discussing the issue and as I said, it appears they do not know much more than we do. I am just so glad that Alan and Denise Fields posted this information so that we can all be better off safe than sorry!
Here is the actual study that another posted referenced. The levels in the Jardine furniture are VERY LOW…barely register. Is this the reason for the stop sale??? I dont know, but I would think owners of the Child Craft Oak Crib might have more concern than jardine.
http://www.environmentcalifornia.org/reports/environmental-health/environmental-health-reports/toxic-baby-furniture-the-latest-case-for-making-products-safe-from-the-start
I just think its sad we are getting the run around. IF this is the reason for the stop sale, then I feel pretty safe with the crib that I have. If its not the reason, then I want to know. But I shouldnt have to go hunt it down, they should be providing this information to us.
Here is the actual study that another posted referenced. The levels in the Jardine furniture are VERY LOW…barely register. Is this the reason for the stop sale??? I dont know, but I would think owners of the Child Craft Oak Crib might have more concern than jardine.
http://www.environmentcalifornia.org/reports/environmental-health/environmental-health-reports/toxic-baby-furniture-the-latest-case-for-making-products-safe-from-the-start
I just think its sad we are getting the run around. IF this is the reason for the stop sale, then I feel pretty safe with the crib that I have. If its not the reason, then I want to know. But I shouldnt have to go hunt it down, they should be providing this information to us.
In Defense of bruemployee who left this message:
Don’t take your anger out on the store associates, they don’t know anything nor do they deserve the ill treatment! They are just doing their job and tell people only what they are told to tell! Posted by: bruemployee | May 23, 2008 at 08:43 PM
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Surely you understand that coming from a parent’s POV that a child’s saftey is of the utmost importance. Seeing as how many people on this blog have taken it upon themselves to investigate, the least, as Oliver M stated, is that both Babies R Us and Jardine should do is get all their ducks in a row so as not to panic everyone. Which is exactly what is happening.
If they had been upfront, and even if the store employees don’t know anyting they could at least all be instructed to say the same thing. The words “recall”, “quality assurance” and “safety inspections” may be tomato/ tomahto to some but in this type of situation the correct wording means EVERYTHING.
So if a parent, or parents, get angry, then the employees will have to take their lumps. Or start a movement to demand more information from the corporate level; since the store is the first thing customers will go to. If Babues R Us has such high safety standards, then they should just come right out & say what is going on. And, if that means a mass return of Jardine cribs as a precaution, before there is an official recall, then so be it.
I’d rather be safe then be sorry. And if Babies R Us & Jardine wants to keep customers then they may have to realize they both really screwed up this time.
In Defense of bruemployee who left this message:
Don’t take your anger out on the store associates, they don’t know anything nor do they deserve the ill treatment! They are just doing their job and tell people only what they are told to tell! Posted by: bruemployee | May 23, 2008 at 08:43 PM
_______________
Surely you understand that coming from a parent’s POV that a child’s saftey is of the utmost importance. Seeing as how many people on this blog have taken it upon themselves to investigate, the least, as Oliver M stated, is that both Babies R Us and Jardine should do is get all their ducks in a row so as not to panic everyone. Which is exactly what is happening.
If they had been upfront, and even if the store employees don’t know anyting they could at least all be instructed to say the same thing. The words “recall”, “quality assurance” and “safety inspections” may be tomato/ tomahto to some but in this type of situation the correct wording means EVERYTHING.
So if a parent, or parents, get angry, then the employees will have to take their lumps. Or start a movement to demand more information from the corporate level; since the store is the first thing customers will go to. If Babues R Us has such high safety standards, then they should just come right out & say what is going on. And, if that means a mass return of Jardine cribs as a precaution, before there is an official recall, then so be it.
I’d rather be safe then be sorry. And if Babies R Us & Jardine wants to keep customers then they may have to realize they both really screwed up this time.
do we have to take them apart to take them back? I am due in the next few days and although she wont be using the crib for a few months as she will be in a bassinet, My hubby is working long hours to make up for time off when she is born and now it is a nusence to take it back….will they take it back put together?
ughhh!!!!! I wish they werent so wishy washy on this~ Im gonna be so mad if they really arent recalled…but safty first!!!
do we have to take them apart to take them back? I am due in the next few days and although she wont be using the crib for a few months as she will be in a bassinet, My hubby is working long hours to make up for time off when she is born and now it is a nusence to take it back….will they take it back put together?
ughhh!!!!! I wish they werent so wishy washy on this~ Im gonna be so mad if they really arent recalled…but safty first!!!
Hi Everyone,
Shortly after my previous entry, I received an email from Kathleen Waugh of Toys R Us asking for my phone number. She called me last evening. Since she is a PR spokeswoman for Toys R US, I’m guessing she has the most accurate information for now.
She stated that there is no recall, but that Toys R Us did a stop sale of all Jardine cribs. She also mentioned that there were reports of loose slats in some Jardine cribs, but that they stopped selling all the cribs to be safe. (There may be additional problems that she didn’t mention.) She also said there is no recall right now and there may never be a recall.
I appreciate that Toys R Us did have a stop sale on the cribs before there are any official recalls. That is proactive. I am concerned that they did this without having any substantive information to share with concerned parents. When she mentioned that Toys R Us does have a safety website, I explained that the lack of information on the site, even though all the cribs were pulled from the store was very frustrating and scary.
I recommended that in the future that Toys R Us corporate send a statement to each store that associates could point concerned parents to if there is a major stop sale.
She asked if I would like a call back in a week with an update, but I explained that since I already returned the cribs I don’t need an update. But I did recommend that she post to this site as well as call Alan and Denise, so that scared parents with the product could have the latest news.
Kathleen also alluded to the fact that she could talk to other concerned parents about this, too. She never gave me her phone number, but you can find her work number by googling her name. If you have more concerns, I’d recommend calling her since she’ll likely have more information than anyone else you talk to at Babies R Us.
Lastly, I’d like to thank Alan and Denise for their book, this site, and their involvement in the safety concerns of parents.
Oliver M.
Hi Everyone,
Shortly after my previous entry, I received an email from Kathleen Waugh of Toys R Us asking for my phone number. She called me last evening. Since she is a PR spokeswoman for Toys R US, I’m guessing she has the most accurate information for now.
She stated that there is no recall, but that Toys R Us did a stop sale of all Jardine cribs. She also mentioned that there were reports of loose slats in some Jardine cribs, but that they stopped selling all the cribs to be safe. (There may be additional problems that she didn’t mention.) She also said there is no recall right now and there may never be a recall.
I appreciate that Toys R Us did have a stop sale on the cribs before there are any official recalls. That is proactive. I am concerned that they did this without having any substantive information to share with concerned parents. When she mentioned that Toys R Us does have a safety website, I explained that the lack of information on the site, even though all the cribs were pulled from the store was very frustrating and scary.
I recommended that in the future that Toys R Us corporate send a statement to each store that associates could point concerned parents to if there is a major stop sale.
She asked if I would like a call back in a week with an update, but I explained that since I already returned the cribs I don’t need an update. But I did recommend that she post to this site as well as call Alan and Denise, so that scared parents with the product could have the latest news.
Kathleen also alluded to the fact that she could talk to other concerned parents about this, too. She never gave me her phone number, but you can find her work number by googling her name. If you have more concerns, I’d recommend calling her since she’ll likely have more information than anyone else you talk to at Babies R Us.
Lastly, I’d like to thank Alan and Denise for their book, this site, and their involvement in the safety concerns of parents.
Oliver M.
my local hru exchanged my jardine crib with no questions today AND gave 15percent off my new crib today. if you call and are nice to them, they are very easy to work with and very sorry about what happened. I had a great experience and my daughter is sleeping in a real crib again tonight. 🙂
my local hru exchanged my jardine crib with no questions today AND gave 15percent off my new crib today. if you call and are nice to them, they are very easy to work with and very sorry about what happened. I had a great experience and my daughter is sleeping in a real crib again tonight. 🙂
The fact is that no matter how BRU would have handled this, people would still complain. Point being how Mrsdjp_Rez posted above of what a nusence it may be to have to take it back. Yes, it is annoying that this has happened, but it has happened and we all have to deal with it as best we can.
The point of my first post was that all of this trickles down from the top. That it was mishandled at the top levels. And I felt it was uncalled for that the poster Irate felt the need to go off on BRU customer service. The fact is we are all human beings. You the consumer and we the associates and the associates do not deserve ill treatment because of your frustrations as we did not cause them. We only do as our superiors tell us we have to do. Your child’s safety is just as important to us as it is to you. Not to mention MANY of our associates have children who sleep in Jarden cribs as well! So they are just as concerned by the whole thing as you are. All I was asking is that you remember when talking on the phone to someone that there is a human being on the other end of that phone. And that they are there to make their living and pay their bills.
The fact is that no matter how BRU would have handled this, people would still complain. Point being how Mrsdjp_Rez posted above of what a nusence it may be to have to take it back. Yes, it is annoying that this has happened, but it has happened and we all have to deal with it as best we can.
The point of my first post was that all of this trickles down from the top. That it was mishandled at the top levels. And I felt it was uncalled for that the poster Irate felt the need to go off on BRU customer service. The fact is we are all human beings. You the consumer and we the associates and the associates do not deserve ill treatment because of your frustrations as we did not cause them. We only do as our superiors tell us we have to do. Your child’s safety is just as important to us as it is to you. Not to mention MANY of our associates have children who sleep in Jarden cribs as well! So they are just as concerned by the whole thing as you are. All I was asking is that you remember when talking on the phone to someone that there is a human being on the other end of that phone. And that they are there to make their living and pay their bills.
So, everyone feels as if this has to be put on the retailer, right?
WRONG!
If a retailer is carrying products that are defective, they are usually the one to blame, right?
WRONG!
Because Babies R Us is at the forefront of product safety, as was Toys R Us during the “Lead Paint” recall of ’07! Give the company an ovation for not waiting for the recall.
I spoke to a local BRU manager who provided the best information, offered me to follow several acceptable avenues to return or replace, as well as the fact, they called me! I didn’t have to hunt this information down, they took the time to call me to let me know that the crib was not available for sale. For all of you who already own the product, you really expect 250 stores to be able to contact you to tell you a product was being reviewed for safety? It is not their job, that rests in the hands of the manufacturer, Jardine. This is Jardine’s baby to work through, and I am sad that a retailer as respectable as Babies R Us has to be lumped in with this. To Jardine’s defense though, it is not a recall at this point, that is why there is no notice to current owners. Do you think Ford would contact every owner if they were “reviewing” their seat belts for quality concerns that were brought forth from numerous complaints? Hell no they wouldn’t, they would wait until they issued a recall.
As a parent, I do have the parental POV, but at the same time, I can respect the way both parties have handled it. This is obviously extremely important to both parties, that is why they wouldn’t sell me my crib, but it can’t be much more than the slat issue referenced, cause they are still selling all of the other furniture, i.e. dressers and changing tables from Jardine, so the whole formaldahyde issue doesn’t hold weight!
Trust Babies R Us, they have not lead anyone to believe the cribs are not being reviewed. After all, they could have just kept on taking our money, leaving us to deal exclusively with the manufacturer.
So, everyone feels as if this has to be put on the retailer, right?
WRONG!
If a retailer is carrying products that are defective, they are usually the one to blame, right?
WRONG!
Because Babies R Us is at the forefront of product safety, as was Toys R Us during the “Lead Paint” recall of ’07! Give the company an ovation for not waiting for the recall.
I spoke to a local BRU manager who provided the best information, offered me to follow several acceptable avenues to return or replace, as well as the fact, they called me! I didn’t have to hunt this information down, they took the time to call me to let me know that the crib was not available for sale. For all of you who already own the product, you really expect 250 stores to be able to contact you to tell you a product was being reviewed for safety? It is not their job, that rests in the hands of the manufacturer, Jardine. This is Jardine’s baby to work through, and I am sad that a retailer as respectable as Babies R Us has to be lumped in with this. To Jardine’s defense though, it is not a recall at this point, that is why there is no notice to current owners. Do you think Ford would contact every owner if they were “reviewing” their seat belts for quality concerns that were brought forth from numerous complaints? Hell no they wouldn’t, they would wait until they issued a recall.
As a parent, I do have the parental POV, but at the same time, I can respect the way both parties have handled it. This is obviously extremely important to both parties, that is why they wouldn’t sell me my crib, but it can’t be much more than the slat issue referenced, cause they are still selling all of the other furniture, i.e. dressers and changing tables from Jardine, so the whole formaldahyde issue doesn’t hold weight!
Trust Babies R Us, they have not lead anyone to believe the cribs are not being reviewed. After all, they could have just kept on taking our money, leaving us to deal exclusively with the manufacturer.
Interesting. I was told on Friday evening (May 23) by BRU employees that there was a stop sale on the Jardine crib due to there being “too much formaldehyde” in the product. Said clerks were reading from a rumpled announcement.
Interesting. I was told on Friday evening (May 23) by BRU employees that there was a stop sale on the Jardine crib due to there being “too much formaldehyde” in the product. Said clerks were reading from a rumpled announcement.
Can we give it a rest already… Babiesrus has given the Feilds the infomration to stop all this speculation. I think we should be giving them credit for going above and beyond to do the right thing for parents.
Can we give it a rest already… Babiesrus has given the Feilds the infomration to stop all this speculation. I think we should be giving them credit for going above and beyond to do the right thing for parents.
Give it a rest? That’s a nice attitude to have regarding children’s saftey.
And yes, the retailer should have some form of responsibility; but no, not all. Jardine & Dorel are repsonsible as well.
BRU Corporate could have issued a press release ( in conjunciton with the manufacturers) immediately upon taking the cribs off the floor last week. Instead, the store employees get half-baked info from their higher ups, and all 200+ stores tell its’ customers differnt things.
Of course this causes confusion, all of which could have been avoided if all the parites invlolved had been up front. A press release to all media outlets is the easiest way to reach customers.
It’s a standard business – school taught practice actually put to real world use. And it was not in this case.
Give it a rest? That’s a nice attitude to have regarding children’s saftey.
And yes, the retailer should have some form of responsibility; but no, not all. Jardine & Dorel are repsonsible as well.
BRU Corporate could have issued a press release ( in conjunciton with the manufacturers) immediately upon taking the cribs off the floor last week. Instead, the store employees get half-baked info from their higher ups, and all 200+ stores tell its’ customers differnt things.
Of course this causes confusion, all of which could have been avoided if all the parites invlolved had been up front. A press release to all media outlets is the easiest way to reach customers.
It’s a standard business – school taught practice actually put to real world use. And it was not in this case.
Whew. After reading the updates I shook all the slats on the crib we have. Nothing moved, thank goodness. Hopefully the customers with slat problems get replacements or reimbursed and their kids are ok. And, hopefully this is the only issue that comes up with Jardine cribs.
Thanks to the Fields for getting some solid responses on what happened.
Whew. After reading the updates I shook all the slats on the crib we have. Nothing moved, thank goodness. Hopefully the customers with slat problems get replacements or reimbursed and their kids are ok. And, hopefully this is the only issue that comes up with Jardine cribs.
Thanks to the Fields for getting some solid responses on what happened.
I don’t think anyone here thinks the safety of our kids isn’t important. I think “give it a rest” was about going back to Formaldehyde.
I don’t think anyone here thinks the safety of our kids isn’t important. I think “give it a rest” was about going back to Formaldehyde.