(Update March 26, 2021: UPPAbaby has re-released the Knox with a redesigned base. This article covers the previous version that was pulled from the market.)
(BOULDER, CO) Published May 1, 2020. BREAKING: UPPAbaby pulls Knox car seat off market! RECALL. Car seat maker UPPAbaby has pulled its new Knox convertible car seat from sale, Baby Bargains has learned.
In a letter sent to retailers dated April 24, UPPAbaby said testing of the seat revealed “lateral movement when in use in the rear-facing position,” even when the seat is securely installed. See letter below.
As a result, UPPAbaby asked retails to stop the sale of the Knox. As of this morning, Buy Buy Baby no longer has the seat for sale on its site.
On April 12, this video was posted to YouTube showing the Knox tipping over when allegedly correctly installed:
We asked UPPAbaby for confirmation of this news. Here is their statement:
As always, UPPAbaby conducted extensive testing and received high performance ratings on all regulatory standards for the KNOX. However, we have discovered that despite secure installation, the KNOX can exhibit lateral movement when in use in the rear facing position. We have not received reports of injuries, but, given that we are unsure of the potential implications of this movement, we are in the process of retrieving all KNOX seats that are in the marketplace. This is a voluntary effort that we have decided to undertake and is not a recall.
Just to be clear, we are referring to UPPAbaby’s recall of the Knox car seat as a recall—but that doesn’t mean the NHTSA has recalled the seat as of this writing. So it is not an official government safety recall, but an unofficial recall of Knox car seats that were distributed to stores and sold to consumers.
Also: we found a purported letter from UPPAbaby to a consumer who has the Knox, asking for the consumer to stop using the seat and offering a full refund plus $50 “for your inconvenience.” That letter is below.
As of press time, the Knox is no longer listed on UPPAbaby’s website. There is no explanation of the Knox withdrawal on the company’s site.
If you have a Knox car seat, let us know in the comments below what you have heard.
Here is the letter sent to retailers:
Here is the purported letter sent to Knox customers:
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I want to thank you for actually covering this. I would like to add the following…
I purchased and received the Knox on 6/10/2021 from Nordstrom and feel compelled to tell as many parents as possible that this car seat STILL TIPS. We installed it with the green box showing and two days later it was red. After relooking at the installation, it became clear that you cannot stop this from tipping. We received this in June 2021, but the date on the tag is March 2020, which would be prior to the voluntary recall that occurred last year. This means either some retailers have old ones on their shelves or nothing was actually re-designed.
Thanks for sharing this. Just to follow up on this comment, during an email followup, we found that the tag on the fabric indicated the older date. The seat itself had a post-recall manufacture date on a sticker on the shell of the seat.
Hi Lisa – we just purchased the new Knox and found the same thing as well! Nothing we can do will prevent the NEW Uppababy Knox from tipping over. We just came to this conclusion minutes ago – and I came to google to search if we were doing something wrong and I stumbled into your comment. What actions have you taken – have you contacted Uppababy yet? I’m hoping they will accept a full refund…
Hi there! We were in contact with Lisa and she did contact UPPAbaby to replace the seat. We would encourage you to reach out to them to see if they can solve the issue.
Hi. I purchased a Knox in late 2021 / early 2022 but only started using it as the end of 2022 when baby was big enough. I’ve had these same issues. I’ve compared to other installed car seats and the tipping / lateral movement is a major issue. The seat is very unstable and there is no way I feel comfortable with child in it. I contacted UppaBaby and they were very kind and helpful – and ultimately sent a new one hoping maybe there was a defect they could solve. New one is the exact same – tried in two vehicles. This is a problem. I will notify you of how they resolve but overall it seems this is the one place this issue is clearly documented. I’ve seen rumblings on Reddit but it seems this issue may continue to exist with the new design.
Thanks for taking time to share that Don. Let us know how this is resolved!