Reader
Jessica P from Ohio writes today about her frustration with Babies R Us gift
cards.

Hello, I am writing this
email to let you know
about a situation
regarding Babies R Us gift cards and their on line

service. My sister-in-law ordered a stroller
for me off of my registry on
line and was
going to have them send it directly to my home. She used 4

different gift cards that were 50 dollars
each, so that is 200 dollars. The
order was
canceled the next day because there were only 4 strollers in the

entire U.S. left. She placed the order on
September 16, 2006. The order
was canceled on
September 17, 2006.

My sister-in-law then
sent me the same gift cards to go to a store and buy

a stroller. I went to Babies R Us on
September 27, 2006 to buy the
stroller. Well,
when I checked out and attempted to use the gift cards

there was zero balance on each of the gift
cards. So the 200 dollars was
not there. I
was given the run around at the store and told to call on line

services.

When
I called the online service they told me that it takes 7-10 days to

credit the gift cards. At that point it had
been 10 days. I left the store
with no
stroller and no money on the gift cards. Very
frustrating.

I called the on line service
back on september 28, 2006 and was told that
a
supervisor was going to look into it and call me back that night. He

never called me
back.

Then September 29, 2006 which is
today, I called the online service back
and
the employee told me that she tried to get a hold of a supervisor but

they were all with customers and she would
take down my number and have
someone call me
back. Now, I felt like there was no accountability and

nothing was getting done to put the 200
dollars back on my gift card. I
told her that
I was going to call corporate and she quickly got her

supervisor. But instead of letting me talk
with the supervisor, she came
back on the line
and stated that the computers were down that credits the

gift cards and that corporate was working on
it. I asked if they could just
send me a
different stroller instead of crediting the gift cards and she

said that they could not because there was a
process.

So, I called the corporate
headquarters guest relations. The employee

pretty much told me the same thing and that
this should be resolved in 5
business days. I
asked who was being held accountable or if I could talk

with someone higher than her and she stated
that I could not speak with
someone higher and
that she would make a note on my account that I called

and complained. I still do not have my 200
dollars back on my gift cards
and very
frustrated. I wanted to have this stroller (which is a travel

system) so that I have the car seat and be
ready in case the baby came

early.

Babies
R Us stated that anyone who purchased something with gift cards and

their order was canceled is going through this
same thing. How many people
could that
be?

This service is the worst service and
I do not recommend babies r us to
anyone! If
someone was held accountable for this situation and able to

resolve the situation quickly, it might be a
different recommendation.
However, no one
seemed concerned to resolve the matter quickly and everyone

kept turfing the accountability to the
credit/billing department, stating
that they
were working on the matter as quickly as possible. Two weeks is

not as quick as
possible.

Please pass this on to everyone
who reads your books.
I did find that your
book, baby bargains, was very helpful but I did not

listen about signing up for registry at Babies
R Us and now wish that I did.