We continue to get emails from unhappy customers
of Forever Mine furniture (mentioned in Chapter 2). Typical is
this:

Hi! I have enjoyed your book Baby
Bargains but I wanted to inform you about a problem that I had with one of the
vendors in your book.


I live in Tampa and it is the only place in
the US that has a showroom for Forever Mine Furniture. I had a lot of trouble
finding help at some of the larger chains when we were searching for nursery
furniture. So, we went to Forever Mine and found personal help that was so
refreshing. We ordered a crib, dresser/changing table, nightstand and toybox on
January 15th. We were told it would ship in 4-6 weeks. I called during week 6 to
find out the status and was told that it was delayed until the middle of March.
I was disappointed that no one called me – I had to find out on my own.


We continue to get emails from unhappy customers of
Forever Mine furniture (mentioned in Chapter 2). Typical is
this:

Hi! I have enjoyed your book Baby
Bargains but I wanted to inform you about a problem that I had with one of the
vendors in your book.


I live in Tampa and it is the only place in
the US that has a showroom for Forever Mine Furniture. I had a lot of trouble
finding help at some of the larger chains when we were searching for nursery
furniture. So, we went to Forever Mine and found personal help that was so
refreshing. We ordered a crib, dresser/changing table, nightstand and toybox on
January 15th. We were told it would ship in 4-6 weeks. I called during week 6 to
find out the status and was told that it was delayed until the middle of March.
I was disappointed that no one called me – I had to find out on my own.

With further investigation I was told it
would ship the week of March 13th. I called a few days before that date to make
sure we were on track and was told we were. Then 2 days later I received an
email that said it was delayed until the beginning or middle of April. The
reason was that there were equipment problems. Meanwhile – I was put on bedrest
and actually had my baby – no furniture to come home
to.
Then we received another email the first
week of April that said that we were delayed again until the beginning of May.


Needless to
say we were extremely frustrated!!! I called the supervisor in Canada and found
her to be of no help whatsoever. She was not helpful or sympathetic. She offered
no apologies or compensation – her standard answer was – “As our email stated,
we are having difficulties with equipment and your items will ship as indicated
in the email.”

After discussing with our
family we decided to cancel the order. When I called to cancel the company
person did not once ask why we were canceling, if there was anything they could
do to keep our business, why we were unsatisfied, or apologize for any problems
etc.

I felt
that their customer service was AWFUL! We were extremely disappointed in their
company. Now we are back to square one trying to find something that will get
here before the baby is a toddler!


I thought you would want to know before you
update the next version of your book.


Thanks.
Sincerely,
K.B.
Tampa,
FL