May 25,
2005
Dear
Baby Bargain?s Readers,
In
April 2005, Alan & Denise Fields published the 6th edition of the Baby
Bargain?s Book. Since it?s first publication, this book has done a
tremendous job of informing customers of the quality, price, and value of almost
every item in the marketplace related to babies.
In the
recent editions of this book, we have received some unfair and very misinformed
reviews by the authors and we feel it is important at this time to provide
factual information to our customer base and their consumers regarding our
products. We also feel that it is necessary to report that the reviews printed
in 2005 were unchanged from 2004, thus proving that the information is stale and
outdated.
In response, we have put
together a list of the book?s claims & next to it provided the factual
information.
We
thank you for your time and consideration when reading this.
2004
and 2005 Claims
Million Dollar Baby
Facts
1. Known for $99 Jenny Lind- sold in
discount stores
It is true that our Jenny
Lind, an American Classic, is sold in stores nationwide to all demographics
discount or not. Our largest customers, most of which are high end boutiques,
are stores such as Shabby Chic, Land of Nod, Art for Kids, and Plain Jane in
NYC. It is through such relationships that we have seen a surge in Jenny Lind
sales and have since launched it in colors
galore.
2. Offerings and Features are all
over the board
We provide the consumer
with a variety of choices in style and functionality. We offer low price point
starter cribs all the way up to mid/high end convertible cribs. We offer static
side, drop side, and 3 in 1 convertible cribs. We leave the customer with every
choice possible.
3. Notre Dame features
foot bar rail releases & exposed
hardware
The Notre Dame in white was
discontinued in 1998, along with all colors following shortly thereafter. All
foot bar rail releases were discontinued in lieu of knee push releases. We have
not featured foot bar releases in a number of
years.
4. In this past year, MDB has
released several stationary side rail cribs that convert to full size
bed
Our first convertible cribs were
launched in 2002, with the Emily Crib. Shortly thereafter, the Anastasia and the
Valerie were introduced.
5. More of a
follower than a leader in terms of
features
Features are defined by what the
CSPCA determines as safe & reliable. Being safe means being a follower of
the industry standards.
6. MDB’s
customer service “sucks” basically
We
offer a variety of customer service options on our website such a robust FAQ’s,
an email response system providing customers with answers within 48 hours, and
the ability to order replacement parts online 24 hours a day This is supported
by our customer service team that has been with MDB for 10
years.
7. Lack of response to customer
complaints
Customer Complaints are dealt with
on a case-by-case basis, immediately. We have a dedicated consumer support team
that handles each person’s request individually and in a timely
manner.
A
little bit about Million Dollar
Baby:
Family
Run Business with employee support since the day
the doors opened in 1989. 70% of Employees have been with the company 10 years
or more.
2 Week Delivery time on in Stock
Items– With 2 distribution centers in the US our
retailers have hailed that we have the fastest delivery time of any
manufacturer.
Excellent
Value– A consumer can create a beautiful nursery
complete with case pieces for right around $1000.00. And the customer
testimonials opinion websites such as www.epinions.com lend credence to the
quality, durability, and value of the Million Dollar Baby products.
Variety of
Colors: We are the only manufacturer to provide
consumers with 7 color choices. Our famous Jenny Lind crib is offered in 7 soft
colors and with new color/finish options launching throughout the year we pride
ourselves on color, choice, and quality.
Personal relationships with our
customers that have lasted 15 years. With sales
reps such as Naoma Moreno serving our customers since 1989, we continue to
foster the same personal & family type relationships with all of our
customers. Thank you to each of you who has continued to support us throughout
our history!
Our Nurseries are
Famous: Our products have been featured on such
primetime TV hits as Extreme Home
Makeover and
Sex in the
City.
At
Million Dollar Baby, we know you have a choice in manufacturers and wholesalers.
We are confident that you will find value in knowing the updated and factual
information regarding our products and their features.
Should
you have any feedback or questions, we always love to hear from our
customers. You can reach our management team at any time at
[email protected].
Warmest
Regards,
Million Dollar Baby
Our
response:: We appreciated Million Dollar Baby’s response; we did update MDB’s
review for our 6th edition, with additional comments on the company’s customer
service. And we note the Notre Dame crib is still sold online today online at
sites like Baby Ant and other sites. We’re not sure how these sites are
selling a crib that was discontinued in 1998, but it is still out there and
merits our mention as it still has the footbar release.
May 25,
2005
Dear
Baby Bargain?s Readers,
In
April 2005, Alan & Denise Fields published the 6th edition of the Baby
Bargain?s Book. Since it?s first publication, this book has done a
tremendous job of informing customers of the quality, price, and value of almost
every item in the marketplace related to babies.
In the
recent editions of this book, we have received some unfair and very misinformed
reviews by the authors and we feel it is important at this time to provide
factual information to our customer base and their consumers regarding our
products. We also feel that it is necessary to report that the reviews printed
in 2005 were unchanged from 2004, thus proving that the information is stale and
outdated.
In response, we have put
together a list of the book?s claims & next to it provided the factual
information.
We
thank you for your time and consideration when reading this.
2004
and 2005 Claims
Million Dollar Baby
Facts
1. Known for $99 Jenny Lind- sold in
discount stores
It is true that our Jenny
Lind, an American Classic, is sold in stores nationwide to all demographics
discount or not. Our largest customers, most of which are high end boutiques,
are stores such as Shabby Chic, Land of Nod, Art for Kids, and Plain Jane in
NYC. It is through such relationships that we have seen a surge in Jenny Lind
sales and have since launched it in colors
galore.
2. Offerings and Features are all
over the board
We provide the consumer
with a variety of choices in style and functionality. We offer low price point
starter cribs all the way up to mid/high end convertible cribs. We offer static
side, drop side, and 3 in 1 convertible cribs. We leave the customer with every
choice possible.
3. Notre Dame features
foot bar rail releases & exposed
hardware
The Notre Dame in white was
discontinued in 1998, along with all colors following shortly thereafter. All
foot bar rail releases were discontinued in lieu of knee push releases. We have
not featured foot bar releases in a number of
years.
4. In this past year, MDB has
released several stationary side rail cribs that convert to full size
bed
Our first convertible cribs were
launched in 2002, with the Emily Crib. Shortly thereafter, the Anastasia and the
Valerie were introduced.
5. More of a
follower than a leader in terms of
features
Features are defined by what the
CSPCA determines as safe & reliable. Being safe means being a follower of
the industry standards.
6. MDB’s
customer service “sucks” basically
We
offer a variety of customer service options on our website such a robust FAQ’s,
an email response system providing customers with answers within 48 hours, and
the ability to order replacement parts online 24 hours a day This is supported
by our customer service team that has been with MDB for 10
years.
7. Lack of response to customer
complaints
Customer Complaints are dealt with
on a case-by-case basis, immediately. We have a dedicated consumer support team
that handles each person’s request individually and in a timely
manner.
A
little bit about Million Dollar
Baby:
Family
Run Business with employee support since the day
the doors opened in 1989. 70% of Employees have been with the company 10 years
or more.
2 Week Delivery time on in Stock
Items– With 2 distribution centers in the US our
retailers have hailed that we have the fastest delivery time of any
manufacturer.
Excellent
Value– A consumer can create a beautiful nursery
complete with case pieces for right around $1000.00. And the customer
testimonials opinion websites such as www.epinions.com lend credence to the
quality, durability, and value of the Million Dollar Baby products.
Variety of
Colors: We are the only manufacturer to provide
consumers with 7 color choices. Our famous Jenny Lind crib is offered in 7 soft
colors and with new color/finish options launching throughout the year we pride
ourselves on color, choice, and quality.
Personal relationships with our
customers that have lasted 15 years. With sales
reps such as Naoma Moreno serving our customers since 1989, we continue to
foster the same personal & family type relationships with all of our
customers. Thank you to each of you who has continued to support us throughout
our history!
Our Nurseries are
Famous: Our products have been featured on such
primetime TV hits as Extreme Home
Makeover and
Sex in the
City.
At
Million Dollar Baby, we know you have a choice in manufacturers and wholesalers.
We are confident that you will find value in knowing the updated and factual
information regarding our products and their features.
Should
you have any feedback or questions, we always love to hear from our
customers. You can reach our management team at any time at
[email protected].
Warmest
Regards,
Million Dollar Baby
Our
response:: We appreciated Million Dollar Baby’s response; we did update MDB’s
review for our 6th edition, with additional comments on the company’s customer
service. And we note the Notre Dame crib is still sold online today online at
sites like Baby
Ant and other
sites.
We’re not sure how these sites are selling a crib that was discontinued in 1998,
but it is still out there and merits our mention as it still has the footbar
release.
Well, this has been going for quiest sometime now and its always good to hear something new from on it