Here’s the wrong way to treat your customers: reader Megan S. writes in today with an experience with bedding web site BabyEnvy.com:

I wanted to pass on experiences with 2 companies.  I decided to order bedding by Sumersault, and when I contacted them as to where they purchase it, they suggested Baby Envy.com.  I placed my order with Baby Envy in December and they told me it would come in February, which was fine.  Feb came and went and I tried contacting Baby Envy for an update since I never received the baby.  I called their Customer Service number over 200 times in 2 weeks, but no one ever picked up.  I left at least 5 voicemails and even left emails on their "Contact Us" webpage.  I still have not heard from them.  I then contacted Sumersault who informed me that the bedding was pushed back until April and that they would also try to contact BabyEnvy.  (Note – Baby Envy’s website says the bedding will be in in Feb, they have not updated their website).  Sumersault has not heard back from Baby Envy either.  Although it is not any fault of Sumersault’s for my experience at Baby Envy, they have been extremely helpful and accomodating trying to help me get in touch with them. 
 
I do not recomend anyone purchasing from Baby Envy based on my experience and if someone is interested in Sumersault bedding to purchase it from a more reputable vendor.  Sumersault customer service has been excellent.