As you have probably read in the comments section of our blog, the number of folks who are unhappy with how the massive Jardine/Babies R Us recall is going up faster than the price of gasoline.
So, a few thoughts and comments:
• One of the chief gripes is a lack of affordable cribs at BRU (Jardine is giving vouchers to affected consumers for $249, usable at BRU). Well, we visited our local BRU last night and can confirm that the pickings under $300 are slim to none. Sure, there is a Babi Italia crib (Pinehurst) for $300 and a smattering of Delta cribs under $300, but that is about it.
Memo to BRU: you knew this was coming down the pike for over a month—yet, you couldn’t source a big supply of cribs for under $300? That makes it look like you are trying to profit from this recall, when the few choices on the floor are $350, $400 and more.
• As you can read from our blog’s comments, Babies R Us seems to be changing the TERMS of the recall by the hour—while we are glad BRU is attempting to fix consumer gripes about this process, we can’t help but feel the company is making this up as they go along. This is significantly damaging BRU’s reputation among parents . . . and that will take a LONG time to fix. Example: what idiot at BRU decided you could NOT use the voucher to buy a crib online from BRU’s own site?
• And let’s talk about Jardine—why only a “voucher” for a replacement crib? Since these cribs are dangerous and unrepairable, shouldn’t parents have the option of getting a CASH REFUND for their purchase? Then folks can go to any store to get a replacement crib, not just the slim pickings at BRU?
• And let’s not forget the parent company of Jardine is . . . Dorel, which is a Canadian word that translates roughly to “massive safety recall.” Dorel has managed to screw things up again—first in the 90’s with massive crib recalls with their Cosco imprint. And then again in this decade. Sure, the name has changed (Jardine), but the executives at Dorel need to be hauled in front of a Congressional committee and made to account for their sorry safety history (thanks to the Chicago Tribune for their excellent investigation last year of Dorel’s car seat troubles).
Well, that’s our take. Feel free to chime in with your thoughts!
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I think Babies R Us needs a bit of media pressure to help them “realize” how their customers feel throughout this process. I have been less than impressed with the way I have been treated when seeking to find a new crib. One would think that they would be bending over backwards to sell these cribs, since they stand to make a substantial profit from this. If I had a salesperson who generally cared about trying to help me out, I might not be so bitter about spending the extra money. And would it really hurt them to offer a small percentage off a crib?! They are not out the money of the voucher. Even by offering a small discount, they will still be making quite a profit. I am currently in the process of writing BRU a letter…in which I strongly suggested that their Public Relations department should do some web searching for blogs to see how their customers really feel. I imagine it won’t make much of a difference, but at least I can feel that I let someone in the company know how frustrating they have made this process.
I think Babies R Us needs a bit of media pressure to help them “realize” how their customers feel throughout this process. I have been less than impressed with the way I have been treated when seeking to find a new crib. One would think that they would be bending over backwards to sell these cribs, since they stand to make a substantial profit from this. If I had a salesperson who generally cared about trying to help me out, I might not be so bitter about spending the extra money. And would it really hurt them to offer a small percentage off a crib?! They are not out the money of the voucher. Even by offering a small discount, they will still be making quite a profit. I am currently in the process of writing BRU a letter…in which I strongly suggested that their Public Relations department should do some web searching for blogs to see how their customers really feel. I imagine it won’t make much of a difference, but at least I can feel that I let someone in the company know how frustrating they have made this process.
This whole recall is a mess. I called Jardine and was told that I could go purchase a new crib, save the receipt, and when I get my voucher I could go back and get my money refunded. SO my husband and went to babies r us, where I was told that is not the way the recall is being handled. Basically we were told we couldn’t do anything until we receive a voucher. So I called Jardine again to find out wehre my return kit is. They haven’t even finished processing it yet! With it being a holdiay weekend, i probably won’t recieve it until next week. They he proceeds to tell me that what the manager at BRU told me was wrong. What is going on here? Meanwhile, what are we supposed to put our kids to sleep in? We checked out the selection of cribs at BRU and the only one that will match the rest of our furniture is $400. And it’s another Jardine crib. So we’ll be out another $100. I’m going to write both companies a letter too. This has just been handled so poorly. You’d think they’d be bending over backwards to get these cribs out of nurseries. Instead they’re dragging their feet while other kids may get hurt. I may even contact my local news station about these issues. Nothing gets attention better than media coverage!
This whole recall is a mess. I called Jardine and was told that I could go purchase a new crib, save the receipt, and when I get my voucher I could go back and get my money refunded. SO my husband and went to babies r us, where I was told that is not the way the recall is being handled. Basically we were told we couldn’t do anything until we receive a voucher. So I called Jardine again to find out wehre my return kit is. They haven’t even finished processing it yet! With it being a holdiay weekend, i probably won’t recieve it until next week. They he proceeds to tell me that what the manager at BRU told me was wrong. What is going on here? Meanwhile, what are we supposed to put our kids to sleep in? We checked out the selection of cribs at BRU and the only one that will match the rest of our furniture is $400. And it’s another Jardine crib. So we’ll be out another $100. I’m going to write both companies a letter too. This has just been handled so poorly. You’d think they’d be bending over backwards to get these cribs out of nurseries. Instead they’re dragging their feet while other kids may get hurt. I may even contact my local news station about these issues. Nothing gets attention better than media coverage!
Does anyone know who/where our complaint letters should be sent? I think both Jardine and BRU need to get them from ALL of us! However, I don’t want to send them somewhere where they will sit on the desk of the wrong person and never even be read! Thanks!
Does anyone know who/where our complaint letters should be sent? I think both Jardine and BRU need to get them from ALL of us! However, I don’t want to send them somewhere where they will sit on the desk of the wrong person and never even be read! Thanks!
I called BRU yesterday to ask for an address to send the letter. This is the address I was given: 1 Geoffrey Way/Wayne, New Jersey 07470/Attention: Guest Services. I haven’t sent the letter yet because I am looking to see if there is a different department (maybe public relations?)/person (the head of BRU?) to send the letter to. I am with you, I want to send my letter to someone who has the power to make a change. If anyone has a diffrent address, I would love it…thanks!
I called BRU yesterday to ask for an address to send the letter. This is the address I was given: 1 Geoffrey Way/Wayne, New Jersey 07470/Attention: Guest Services. I haven’t sent the letter yet because I am looking to see if there is a different department (maybe public relations?)/person (the head of BRU?) to send the letter to. I am with you, I want to send my letter to someone who has the power to make a change. If anyone has a diffrent address, I would love it…thanks!
Thanks for the ones who are getting the info to send a complaint letter. I really feel for the person who bought the cribs online and now they are saying they won’t honor the purchase with the vouchers. There is too much misinformation going around.
Thanks for the ones who are getting the info to send a complaint letter. I really feel for the person who bought the cribs online and now they are saying they won’t honor the purchase with the vouchers. There is too much misinformation going around.
So, I ended up buying online. There just wasn’t anything in the store. We got the cribs and put them together. They just aren’t as nice as what we had. The whole thing makes me so sad! I am going to have to eat the shipping and still end up with new cribs that I don’t even like, all because of their error? There just aren’t words to express all of my feelings about this! Good luck everyone and God Bless!
So, I ended up buying online. There just wasn’t anything in the store. We got the cribs and put them together. They just aren’t as nice as what we had. The whole thing makes me so sad! I am going to have to eat the shipping and still end up with new cribs that I don’t even like, all because of their error? There just aren’t words to express all of my feelings about this! Good luck everyone and God Bless!
Our new crib was delivered today! I do like it and it wasn’t too hard to put together. We ordered the Divinchi Emily crib in cherry. This is the crib they raised $40 once the word came out you could order online, but if you call and keep talking to a supervisor they will honor the 239, which was about the amount of our voucher so basically we will be out shipping but I am happy with the crib and it does match our other furniture closely. I am still very unhappy with the way the recall has been handled, the frustration we went through, and the uncaring nature of Babies r us. We still have to wait on the voucher, take it to BRU, and hopefully we won’t hit any snags in getting our money back.
Our new crib was delivered today! I do like it and it wasn’t too hard to put together. We ordered the Divinchi Emily crib in cherry. This is the crib they raised $40 once the word came out you could order online, but if you call and keep talking to a supervisor they will honor the 239, which was about the amount of our voucher so basically we will be out shipping but I am happy with the crib and it does match our other furniture closely. I am still very unhappy with the way the recall has been handled, the frustration we went through, and the uncaring nature of Babies r us. We still have to wait on the voucher, take it to BRU, and hopefully we won’t hit any snags in getting our money back.
I am confused. I keep seeing people commenting that they aren’t even receiving a voucher for the amount they paid for their crib in the first place, but I was told I would receive a voucher for the highest retail value plus tax for the crib we had. What I am angry about is that Jardine isn’t going to pay for shipping from the BRU store to my home. I don’t feel I should be out extra money because of something that was not my fault. Any attorney’s out there looking to start a nice class action lawsuit against Jardine?
I am confused. I keep seeing people commenting that they aren’t even receiving a voucher for the amount they paid for their crib in the first place, but I was told I would receive a voucher for the highest retail value plus tax for the crib we had. What I am angry about is that Jardine isn’t going to pay for shipping from the BRU store to my home. I don’t feel I should be out extra money because of something that was not my fault. Any attorney’s out there looking to start a nice class action lawsuit against Jardine?
Dorel (the company that produces Jardine) has a website. You can get the address for them on it. Use the one that says Dorel Home Products. You can send the letter to Babiesrus to their main office. If you call the 800 number they will give it to you. You should also consider writing to the better business bureau.
Dorel (the company that produces Jardine) has a website. You can get the address for them on it. Use the one that says Dorel Home Products. You can send the letter to Babiesrus to their main office. If you call the 800 number they will give it to you. You should also consider writing to the better business bureau.
In checking with the CPSC, they have told me that customers should NOT be getting an inconsistent message about buying now and bringing in your voucher later to get reimbursed. That is the policy of Babies”R”Us and if you are told something else by your local store, you should report it both to CPSC ((800) 638-2772 or use this form: and to Babies”R”Us (1-800-869-7787 or this form: . The CPSC has also said that online purchases are allowed– but didn’t say how to get reimbursed.
In checking with the CPSC, they have told me that customers should NOT be getting an inconsistent message about buying now and bringing in your voucher later to get reimbursed. That is the policy of Babies”R”Us and if you are told something else by your local store, you should report it both to CPSC ((800) 638-2772 or use this form: and to Babies”R”Us (1-800-869-7787 or this form: . The CPSC has also said that online purchases are allowed– but didn’t say how to get reimbursed.
Thanks for the infomation. I asked Babies-R-Us (through their internet sight) for a written policy regarding on-line purchases and the vouchers. They would not give me any type of answer and, instead, referred me to Jardine. VERY FRUSTRATING!!!
Thanks for the infomation. I asked Babies-R-Us (through their internet sight) for a written policy regarding on-line purchases and the vouchers. They would not give me any type of answer and, instead, referred me to Jardine. VERY FRUSTRATING!!!
We’ve decided to wait it out a little longer until we can get something definite. We talked to a Jardine rep and he said that we can order online but the manager at the local BRU said that we can’t. So until we figure it out, my little one is sleeping in a crib that we borrowed from grandma.
We’ve decided to wait it out a little longer until we can get something definite. We talked to a Jardine rep and he said that we can order online but the manager at the local BRU said that we can’t. So until we figure it out, my little one is sleeping in a crib that we borrowed from grandma.
We have twins, thus double the concerns and inconvenience with the recall! The manager at our local BRU responded with a great attitude when I approached her with my concerns over the Jardine recall procedures. She went right to her computer and told me how much Jardine would credit me for our model and told me to go pick out what I wanted and get it now, they’d reimburse me when the voucher came in. Unfortunately when we set up our nursery we originally went with sage green cribs and changing table, so matching that is impossible! I agree that there are few cribs in our price range – the only one we were able to find with a spring mattress base rather than the MDF board were (you guessed it!) Jardine. Even better, there are only 3 of that model in stock.
The thing I most want to draw attention to is the recall kit procedures – despite being urged to “discontinue use of affected cribs NOW” you have to request the kit, wait at least a week to get it, then dismantle the crib(s) and return the hardware in the provided envelope with your paperwork. After all that you are assured your voucher will arrive within 2 weeks. Where on earth does Jardine management think we’ll be putting our babies down to sleep during all that time?! At least my local BRU is one of the ones who encourage you to purchase now, be refunded later.
Though this problem is the fault of Jardine, BRU is a huge company who runs into recalls frequently enough that they need to have a better plan of attack. Recalls occur due to life threatening concerns! They should ALWAYS AUTOMATICALLY discount items for anyone returning a recalled item. They certainly make enough money on all of our baby madness as we prepare for our bundles of joy. It’s time they show us they still care.
We have twins, thus double the concerns and inconvenience with the recall! The manager at our local BRU responded with a great attitude when I approached her with my concerns over the Jardine recall procedures. She went right to her computer and told me how much Jardine would credit me for our model and told me to go pick out what I wanted and get it now, they’d reimburse me when the voucher came in. Unfortunately when we set up our nursery we originally went with sage green cribs and changing table, so matching that is impossible! I agree that there are few cribs in our price range – the only one we were able to find with a spring mattress base rather than the MDF board were (you guessed it!) Jardine. Even better, there are only 3 of that model in stock.
The thing I most want to draw attention to is the recall kit procedures – despite being urged to “discontinue use of affected cribs NOW” you have to request the kit, wait at least a week to get it, then dismantle the crib(s) and return the hardware in the provided envelope with your paperwork. After all that you are assured your voucher will arrive within 2 weeks. Where on earth does Jardine management think we’ll be putting our babies down to sleep during all that time?! At least my local BRU is one of the ones who encourage you to purchase now, be refunded later.
Though this problem is the fault of Jardine, BRU is a huge company who runs into recalls frequently enough that they need to have a better plan of attack. Recalls occur due to life threatening concerns! They should ALWAYS AUTOMATICALLY discount items for anyone returning a recalled item. They certainly make enough money on all of our baby madness as we prepare for our bundles of joy. It’s time they show us they still care.
Wow. I don’t know where you guys live, but I haven’t had a single problem. I filed online, received my form and hardware instructions, and I am waiting for my voucher. As for the people here that have bought the cribs INSTEAD of just waiting for the voucher…I laugh at you! How stupid are you to trust just anyone with your money??? So when you get screwed over DON”T complain because you deserve it for being a dummy! It is NOT BRU fault that Jardine had a recall…so why should/would BRU give you a discount for someone else mess-up?? GET REAL! Yes they make money on your baby madness, but that’s your fault for having no self control over yourself..and your wallet.
Wow. I don’t know where you guys live, but I haven’t had a single problem. I filed online, received my form and hardware instructions, and I am waiting for my voucher. As for the people here that have bought the cribs INSTEAD of just waiting for the voucher…I laugh at you! How stupid are you to trust just anyone with your money??? So when you get screwed over DON”T complain because you deserve it for being a dummy! It is NOT BRU fault that Jardine had a recall…so why should/would BRU give you a discount for someone else mess-up?? GET REAL! Yes they make money on your baby madness, but that’s your fault for having no self control over yourself..and your wallet.
Wow Shannon hope you are just having a bad day and don’t always talk like that to others. I think you can make your point without the name calling. Is it really that bad that some of us want our child to sleep in a safe crib immediately? It was BRU that suggested this option and as I have read, not many people have had an issue with this aspect of the recall. If BRU decides to reverse this policy now they will have created their own problem. The management at our BRU was willing to show us the refund policy in writing so I am not concerned about not getting my money back — now how long it takes to get the voucher— that could be a different issue!!
Wow Shannon hope you are just having a bad day and don’t always talk like that to others. I think you can make your point without the name calling. Is it really that bad that some of us want our child to sleep in a safe crib immediately? It was BRU that suggested this option and as I have read, not many people have had an issue with this aspect of the recall. If BRU decides to reverse this policy now they will have created their own problem. The management at our BRU was willing to show us the refund policy in writing so I am not concerned about not getting my money back — now how long it takes to get the voucher— that could be a different issue!!
Look at EVERY SINGLE CRIB MANUFACTURER, which one has not had a recall ever?? How about just in the past 2 years?? What? ALL of them have had a recall in the past 2 years??? Yes, every single one! I just talked to BRU and they have told me not to purchase a crib, wait for the voucher..it’s just asking for trouble. My point is that people are complaining NOW, wait until you don’t get your refund. THEN, when you try to call someone about that refund you get switched to someones voice mail, and they never call you back. Do you really think that BRU should give a discount because Jardine messed up??? BRU had no control over how the crib was made, but they have to pay for that mistake by giving you a discount? I only talk like this because of ignorant comments. The recall was released on June 24th, and 8 days later you guys are complaining. Did you happen to see how many cribs were recalled??? 320,000! But oh yeah, you guys would have gotten all the recalls done and handled by now. I’m going to take a nap now with my 11 month old in my bed with me…Serta hasn’t had a safety recall EVER!
Look at EVERY SINGLE CRIB MANUFACTURER, which one has not had a recall ever?? How about just in the past 2 years?? What? ALL of them have had a recall in the past 2 years??? Yes, every single one! I just talked to BRU and they have told me not to purchase a crib, wait for the voucher..it’s just asking for trouble. My point is that people are complaining NOW, wait until you don’t get your refund. THEN, when you try to call someone about that refund you get switched to someones voice mail, and they never call you back. Do you really think that BRU should give a discount because Jardine messed up??? BRU had no control over how the crib was made, but they have to pay for that mistake by giving you a discount? I only talk like this because of ignorant comments. The recall was released on June 24th, and 8 days later you guys are complaining. Did you happen to see how many cribs were recalled??? 320,000! But oh yeah, you guys would have gotten all the recalls done and handled by now. I’m going to take a nap now with my 11 month old in my bed with me…Serta hasn’t had a safety recall EVER!
Shannon, do you work at BRU or what?
Shannon, do you work at BRU or what?
No I do not work at BRU. I have just educated myself before making silly comments. If I buy a Fisher Price toy at Walmart and its defective, I would be looking at Fisher Price, NOT Walmart. BRU is a dealer/distributor not the owner/manufacturer of these garbage cribs, that is all I am saying! It’s the liability of Jardine, NOT BRU. Who is running this recall?? JARDINE, not BRU. Why doesn’t BRU handle the recall completely, because they DO NOT MAKE THE DARN CRIB! DUH! Ok, so if someone at BRU is a jerk or useless, I get that..but it is NOT BRU fault for the defective crib! How about the Graco Simplicity recall??? Who’s fault is that??? Um, GRACO! NOT anyone who sells them…just the owner of the company! Let’s put the blame where it belongs! Just like if you are one of the millions of people that had a Toyota, you know all the ones that were recalled, you have to take it to a TOYOTA dealer, have them look at it and then they decide if the vehicle passes or fails. You didn’t take the vehicle back to The Auto Barn where you purchased it from because they aren’t the MANUFACTURER!
No I do not work at BRU. I have just educated myself before making silly comments. If I buy a Fisher Price toy at Walmart and its defective, I would be looking at Fisher Price, NOT Walmart. BRU is a dealer/distributor not the owner/manufacturer of these garbage cribs, that is all I am saying! It’s the liability of Jardine, NOT BRU. Who is running this recall?? JARDINE, not BRU. Why doesn’t BRU handle the recall completely, because they DO NOT MAKE THE DARN CRIB! DUH! Ok, so if someone at BRU is a jerk or useless, I get that..but it is NOT BRU fault for the defective crib! How about the Graco Simplicity recall??? Who’s fault is that??? Um, GRACO! NOT anyone who sells them…just the owner of the company! Let’s put the blame where it belongs! Just like if you are one of the millions of people that had a Toyota, you know all the ones that were recalled, you have to take it to a TOYOTA dealer, have them look at it and then they decide if the vehicle passes or fails. You didn’t take the vehicle back to The Auto Barn where you purchased it from because they aren’t the MANUFACTURER!
Shannon you seem to be ignoring the fact that this recall, while being handled by Jardine, has been approved by BRU. By that I mean the way it was being carried out. You cannot believe that Jardine told BRU how this was going to be handled, this was poor policy making by both companies in my opinion. I have been in contact with both companies and have found Jardine’s customer service far superior to BRU–and it is okay for me to express my opinions on this issue. I was not mad at BRU because the crib was recalled I WAS upset by the lack of communication within their company from the top down giving different answers to the same questions. They have been pulling Jardine cribs from their floor since MAY. They had to have an idea this was coming and any well run business would have had CLEAR policies that would allow their staff to correctly answer questions of consumers. The lack of foresight by BRU accepting recall terms that left consumers without a crib for 2-4 weeks is shocking. As I remember from registering at BRU a crib was on their “must have” list, but now they feel it appropriate my child doesn’t have one for up to a month, not okay with me and “sleeping in my bed,” as one poster was told by customer service is NOT an option in our family. Belive me if there was a Jardine dealer in my area I would have already been there–oh wait, their only sold by BRU.(at least in my area)
Shannon you seem to be ignoring the fact that this recall, while being handled by Jardine, has been approved by BRU. By that I mean the way it was being carried out. You cannot believe that Jardine told BRU how this was going to be handled, this was poor policy making by both companies in my opinion. I have been in contact with both companies and have found Jardine’s customer service far superior to BRU–and it is okay for me to express my opinions on this issue. I was not mad at BRU because the crib was recalled I WAS upset by the lack of communication within their company from the top down giving different answers to the same questions. They have been pulling Jardine cribs from their floor since MAY. They had to have an idea this was coming and any well run business would have had CLEAR policies that would allow their staff to correctly answer questions of consumers. The lack of foresight by BRU accepting recall terms that left consumers without a crib for 2-4 weeks is shocking. As I remember from registering at BRU a crib was on their “must have” list, but now they feel it appropriate my child doesn’t have one for up to a month, not okay with me and “sleeping in my bed,” as one poster was told by customer service is NOT an option in our family. Belive me if there was a Jardine dealer in my area I would have already been there–oh wait, their only sold by BRU.(at least in my area)
Shannon, what you do not seem to understand is that the reason people are focusing on BRU is beause WE CAN ONLY USE THE VOUCHER AT BRU!!
Shannon, what you do not seem to understand is that the reason people are focusing on BRU is beause WE CAN ONLY USE THE VOUCHER AT BRU!!
My twin girls are sleeping on a mattress on the floor right now, so forgive me if I am a little frustrated and posting about my frustrations. I have a right, as does everyone else on here.
Two better ways to have handled this:
1. Because BRU is handling this, why couldn’t we just bring the hardware and labels into the store directly? We could have had cribs the same night. Because they couldn’t do that for some reason (???) the next suggestion should be the only one.
2. A check for the full amount paid for the cribs in lieu of a voucher. It’s not fair that we are being forced to buy off a sparse showroom floor, many of us paying more than we did originally because of the lackluster selection.
I know we are lucky that no children were maimed or killed by these cribs. I read about a toddler bed earlier where a little boy died. However, as Mandy has mentioned, they had time to prepare for this. We’re told the cribs are dangerous and to stop using them immediately. They had time to word a complete message between the two companies and set up a better system. They still haven’t clarified their message about online purchases on the recall site. I mailed my crib parts exactly a week ago today and I am hoping my vouchers come before the weekend. My husband travels and if they don’t, it’s another week of them sleeping on the floor. They haven’t napped or had a full night’s sleep since we dismantled the cribs and I am going out of my mind!!!
My twin girls are sleeping on a mattress on the floor right now, so forgive me if I am a little frustrated and posting about my frustrations. I have a right, as does everyone else on here.
Two better ways to have handled this:
1. Because BRU is handling this, why couldn’t we just bring the hardware and labels into the store directly? We could have had cribs the same night. Because they couldn’t do that for some reason (???) the next suggestion should be the only one.
2. A check for the full amount paid for the cribs in lieu of a voucher. It’s not fair that we are being forced to buy off a sparse showroom floor, many of us paying more than we did originally because of the lackluster selection.
I know we are lucky that no children were maimed or killed by these cribs. I read about a toddler bed earlier where a little boy died. However, as Mandy has mentioned, they had time to prepare for this. We’re told the cribs are dangerous and to stop using them immediately. They had time to word a complete message between the two companies and set up a better system. They still haven’t clarified their message about online purchases on the recall site. I mailed my crib parts exactly a week ago today and I am hoping my vouchers come before the weekend. My husband travels and if they don’t, it’s another week of them sleeping on the floor. They haven’t napped or had a full night’s sleep since we dismantled the cribs and I am going out of my mind!!!
I just called BRU and asked for an official statement on buying a new crib online and they said the vouchers can ONLY be used IN STORE. Is this true for everyone else??? How inconvenient is this for customers/parents/children??? How can they limit our choices to in-store which is not only a pain to have to make the trip but also limited selection?? And the company BBR makes a profit b/c we end up paying extra for a different brand and shipping (TAKE NOTE SHANNON!!). We need to take action against BRU and DOREL for better compensation!! (I work full time w/11 mo. old so don’t have the time, but if someone organizes this I’ll be the first to sign up.)
I just called BRU and asked for an official statement on buying a new crib online and they said the vouchers can ONLY be used IN STORE. Is this true for everyone else??? How inconvenient is this for customers/parents/children??? How can they limit our choices to in-store which is not only a pain to have to make the trip but also limited selection?? And the company BBR makes a profit b/c we end up paying extra for a different brand and shipping (TAKE NOTE SHANNON!!). We need to take action against BRU and DOREL for better compensation!! (I work full time w/11 mo. old so don’t have the time, but if someone organizes this I’ll be the first to sign up.)
Most all of the cribs recalled were sold 3-5 years ago. And with inflation and the price of EVERYTHING going up, the price of cribs will go up over time. Also, many of you complain that BRU did not have the proper selection on the floor in your price range. Did you know that the crib brands BRU is now selling are a better quality and construction? I would expect to pay more for that! And, you ask the impossible of them needing to have cribs under $300 available. I have worked retail in the past. A company can place an order with a manufacturer. They can have that supplied to them in maybe 3 months or more. They have to be MADE!!! And if they process them on an assembly line too fast, you get poor workmanship. So, call me crazy but, I will buy what is already made! My BRU has been nothing but helpful in my crib search and we have selected a better made, sturdier crib than what we had originally purchased. It does not match exactly to what we already have, but I was going to change it anyway.
Most all of the cribs recalled were sold 3-5 years ago. And with inflation and the price of EVERYTHING going up, the price of cribs will go up over time. Also, many of you complain that BRU did not have the proper selection on the floor in your price range. Did you know that the crib brands BRU is now selling are a better quality and construction? I would expect to pay more for that! And, you ask the impossible of them needing to have cribs under $300 available. I have worked retail in the past. A company can place an order with a manufacturer. They can have that supplied to them in maybe 3 months or more. They have to be MADE!!! And if they process them on an assembly line too fast, you get poor workmanship. So, call me crazy but, I will buy what is already made! My BRU has been nothing but helpful in my crib search and we have selected a better made, sturdier crib than what we had originally purchased. It does not match exactly to what we already have, but I was going to change it anyway.
You know what Happy Mama? We deserve to have checks for the amount we paid for our cribs, plus tax. I bought two of these cribs for my twins in 2005 and was about to convert them to toddler beds. I (we all) deserve what we paid for. Not to be forced to use a voucher at Babies R Us. When we purchased these convertible cribs, we planned on having them for years. We trusted they were safe and they weren’t.
You know what Happy Mama? We deserve to have checks for the amount we paid for our cribs, plus tax. I bought two of these cribs for my twins in 2005 and was about to convert them to toddler beds. I (we all) deserve what we paid for. Not to be forced to use a voucher at Babies R Us. When we purchased these convertible cribs, we planned on having them for years. We trusted they were safe and they weren’t.
Hold on there HappyMama – I just purchased my crib in March of 2008, not 3 – 5 years ago. After hearing about the recall I went to check on my crib and found that most slats were solid as a rock and a few were REALLY weak on the side. I paid $260 for my convertible crib and when I looked at what was in the store that would also match the dresser we had bought (which I can’t return at this point) I would have to pay between $400 and $430 for a new crib. So, inflation has nothing to do with it.
BRU is just making a buck off of this recall. Fortunately, I spoke with the store manager at my BRU store and was told to order the crib I wanted online since there was a bigger selection for me at the price I wanted to pay, and they would refund me (not a store credit – a refund to my credit card) the voucher amount when I receive it (should be here any day now).
I am absolutely disgusted by how this recall has been handled and I am going to contact anyone I can about this – local news stations, the Chicago Tribune, I am filing a complaint against Jardine with the CPSC and the BBB. It is so unfair that people are out extra money (shipping, cribs that cost more, etc.) because of the fault of Jardine. I also don’t understand why we can’t just get our money back instead of these vouchers. I would have a much easier time if I could just go anywhere to get a new crib for my 6 week old then to have to be limited by what BRU has in stock. I am just thankful that this crib was for my 6 week old and not for my 2 year old. At least I can keep her in the bassinette a little longer. If this was my 2 year olds crib, I probably would have lost my mind by now.
Hold on there HappyMama – I just purchased my crib in March of 2008, not 3 – 5 years ago. After hearing about the recall I went to check on my crib and found that most slats were solid as a rock and a few were REALLY weak on the side. I paid $260 for my convertible crib and when I looked at what was in the store that would also match the dresser we had bought (which I can’t return at this point) I would have to pay between $400 and $430 for a new crib. So, inflation has nothing to do with it.
BRU is just making a buck off of this recall. Fortunately, I spoke with the store manager at my BRU store and was told to order the crib I wanted online since there was a bigger selection for me at the price I wanted to pay, and they would refund me (not a store credit – a refund to my credit card) the voucher amount when I receive it (should be here any day now).
I am absolutely disgusted by how this recall has been handled and I am going to contact anyone I can about this – local news stations, the Chicago Tribune, I am filing a complaint against Jardine with the CPSC and the BBB. It is so unfair that people are out extra money (shipping, cribs that cost more, etc.) because of the fault of Jardine. I also don’t understand why we can’t just get our money back instead of these vouchers. I would have a much easier time if I could just go anywhere to get a new crib for my 6 week old then to have to be limited by what BRU has in stock. I am just thankful that this crib was for my 6 week old and not for my 2 year old. At least I can keep her in the bassinette a little longer. If this was my 2 year olds crib, I probably would have lost my mind by now.
I bought my crib in May of 2007. So I don’t know why all this talk about 3-5 years ago. Also I received my voucher yesterday and went to BRU and decided which crib I liked…it was IN STOCK and I took it home with me last night. I am going to set it up now. When I was checking out cribs this one was far superior to the Jardine crib, and you can see how the slats are at least twice as thick. I received a voucher for 322.58, which was the exact amount I paid with tax. Good Luck, because you will get nowhere!
I bought my crib in May of 2007. So I don’t know why all this talk about 3-5 years ago. Also I received my voucher yesterday and went to BRU and decided which crib I liked…it was IN STOCK and I took it home with me last night. I am going to set it up now. When I was checking out cribs this one was far superior to the Jardine crib, and you can see how the slats are at least twice as thick. I received a voucher for 322.58, which was the exact amount I paid with tax. Good Luck, because you will get nowhere!
Has anyone else aside from Shannon, the BRU employee who is not believeable, gotten their vouchers? I had filed online for the paperwork and instructions the first day of the recall, June 24th and received my kits on July 1st. I UPS’d the forms and parts on July 2cnd. I have not received vouchers.
Has anyone else aside from Shannon, the BRU employee who is not believeable, gotten their vouchers? I had filed online for the paperwork and instructions the first day of the recall, June 24th and received my kits on July 1st. I UPS’d the forms and parts on July 2cnd. I have not received vouchers.
What we deserve is to have Jardine personally deliver a check to our house for a replacement model of our choice at a store we decided to shop with. We should be reimbursed for whatever the cost of a replacement is, not what we paid for their piece of crap. I have had this crib for four years now.. four years and two children have slept in a crib that could have killed them and now I am told that I have to jump through burning hoops in order to replace the crib? And on top of that I am supposed to have my 2 yo daughter sleep where.. the floor? Jardine is forcing families that cannot afford to put out the money for the cribs on the interim to ignore the recall.. thus saving them from having to replace as many cribs as they would have otherwise. I plan to write to as many will listen about this poorly organized, poorly executed “recall”. And I will never shop at Babies R Us again… never.
What we deserve is to have Jardine personally deliver a check to our house for a replacement model of our choice at a store we decided to shop with. We should be reimbursed for whatever the cost of a replacement is, not what we paid for their piece of crap. I have had this crib for four years now.. four years and two children have slept in a crib that could have killed them and now I am told that I have to jump through burning hoops in order to replace the crib? And on top of that I am supposed to have my 2 yo daughter sleep where.. the floor? Jardine is forcing families that cannot afford to put out the money for the cribs on the interim to ignore the recall.. thus saving them from having to replace as many cribs as they would have otherwise. I plan to write to as many will listen about this poorly organized, poorly executed “recall”. And I will never shop at Babies R Us again… never.
O.K. everyone, I STILL have not received the packet from Jardine to even start the process? I sent in the original information two weeks ago?! Is anyone else having this problem? I have to call the company YET AGAIN! UGHHH!
O.K. everyone, I STILL have not received the packet from Jardine to even start the process? I sent in the original information two weeks ago?! Is anyone else having this problem? I have to call the company YET AGAIN! UGHHH!
I just took the other crib apart even though we’ve had the new one for over a week because I just didn’t have time and the sticker was impossible to get off without tearing it to shreds, seriously. I called the 800 number and they suggested taking a picture of the sticker with a driver’s license and sending that, hopefully this will work. I tore as much as I could but am not going to WASTE my time peeling a sticker that continues to tear into tiny pieces!!! The envelope has been sent so I will wait to see how long the voucher takes. Has anyone received theirs? (Not sure Shannon is real credible, maybe. . . but I’m not buying it!!!)
I just took the other crib apart even though we’ve had the new one for over a week because I just didn’t have time and the sticker was impossible to get off without tearing it to shreds, seriously. I called the 800 number and they suggested taking a picture of the sticker with a driver’s license and sending that, hopefully this will work. I tore as much as I could but am not going to WASTE my time peeling a sticker that continues to tear into tiny pieces!!! The envelope has been sent so I will wait to see how long the voucher takes. Has anyone received theirs? (Not sure Shannon is real credible, maybe. . . but I’m not buying it!!!)
OK, so I just called the recall hotline to see if they received my crib parts back yet. Yes, on July 8th. The woman told me the vouchers are sent ‘one to two weeks after we receive the parts’-this proves that Shannon is full of it. There is no way she already received a voucher. Anyway, I am dying here! At least one more week of my toddler twins sleeping on a mattress on the floor.
OK, so I just called the recall hotline to see if they received my crib parts back yet. Yes, on July 8th. The woman told me the vouchers are sent ‘one to two weeks after we receive the parts’-this proves that Shannon is full of it. There is no way she already received a voucher. Anyway, I am dying here! At least one more week of my toddler twins sleeping on a mattress on the floor.
I have also been very frustrated with this Jardine crib recall. Just like others have posted, it is unfair that BRU has such poor selection (which are much more expensive!) in the store and we are told we can’t choose from additional options that are online-only. What the heck??? Not even from their own website??? I have also been frustrated that you are told to stop using the crib immediately but then it’s been like 3 weeks since filing my claim, returning my hardware, and we are still waiting on the voucher. I thought perhaps the helpful staff at BRU would pre-order me an online crib to simply have it available at the store so I could get it immediately once I have my voucher. I was shocked to find out we can only use them in the store. Does anyone know for sure that this policy has changed? THe BRU’s are an hour drive away from where I live and I don’t have the time or gas money to make several trips. I think the only fair thing is for us to get our money back to use towards a crib at any other retailer of our choosing.
I have also been very frustrated with this Jardine crib recall. Just like others have posted, it is unfair that BRU has such poor selection (which are much more expensive!) in the store and we are told we can’t choose from additional options that are online-only. What the heck??? Not even from their own website??? I have also been frustrated that you are told to stop using the crib immediately but then it’s been like 3 weeks since filing my claim, returning my hardware, and we are still waiting on the voucher. I thought perhaps the helpful staff at BRU would pre-order me an online crib to simply have it available at the store so I could get it immediately once I have my voucher. I was shocked to find out we can only use them in the store. Does anyone know for sure that this policy has changed? THe BRU’s are an hour drive away from where I live and I don’t have the time or gas money to make several trips. I think the only fair thing is for us to get our money back to use towards a crib at any other retailer of our choosing.
Frustrated as well, I have talked directly to the store manager at our BRU, also an hour away. I made sure I got her name, the date and time I called, this was after speaking with 800 number for BRU. They are the one’s who suggested ordering online but did tell me to check with my local store, so I don’t know if it is up to the store????? I did ask the store to order the crib I wanted and was told they did NOT “special” order, which I found laughable since it was their own website!! When I spoke to the manager she did explain that the policy had just changed to allow online ordering as long as I paid for the crib, then brought the packing slip and voucher to the store. Hopefully this info can help, I would question the manager if you are refused this option because it is being offered in some stores.
Frustrated as well, I have talked directly to the store manager at our BRU, also an hour away. I made sure I got her name, the date and time I called, this was after speaking with 800 number for BRU. They are the one’s who suggested ordering online but did tell me to check with my local store, so I don’t know if it is up to the store????? I did ask the store to order the crib I wanted and was told they did NOT “special” order, which I found laughable since it was their own website!! When I spoke to the manager she did explain that the policy had just changed to allow online ordering as long as I paid for the crib, then brought the packing slip and voucher to the store. Hopefully this info can help, I would question the manager if you are refused this option because it is being offered in some stores.
There is no way my twin 2 year olds will go back into cribs after three, four, maybe five weeks of no crib.
There is no way my twin 2 year olds will go back into cribs after three, four, maybe five weeks of no crib.
Well, I guess the vouchers are heading out now. I just spoke to Jardine today and was told that mine was shipped out to me this past Friday. I also received my new crib – I online ordered the Emily crib in Cherry. (The one I read was raised $40.00 after the recall was announced. Nice touch BRU.) I like this crib a lot better then the Jardine Berkley Lifestyle Crib I had. If this one was in the store initially so I could have seen it, I would have bought it to begin with. It matches my Jardine Madison Dresser/Changer perfectly – I was worried about that. When you compare the quality of this new crib to my Jardine crib there is no comparison. The Jardine crib was crap. Now I am waiting for my voucher so I can go to the BRU store near me where the store manager and furniture department manager said they will credit my credit card for the voucher amount. This could have been handled so much better.
Well, I guess the vouchers are heading out now. I just spoke to Jardine today and was told that mine was shipped out to me this past Friday. I also received my new crib – I online ordered the Emily crib in Cherry. (The one I read was raised $40.00 after the recall was announced. Nice touch BRU.) I like this crib a lot better then the Jardine Berkley Lifestyle Crib I had. If this one was in the store initially so I could have seen it, I would have bought it to begin with. It matches my Jardine Madison Dresser/Changer perfectly – I was worried about that. When you compare the quality of this new crib to my Jardine crib there is no comparison. The Jardine crib was crap. Now I am waiting for my voucher so I can go to the BRU store near me where the store manager and furniture department manager said they will credit my credit card for the voucher amount. This could have been handled so much better.
Also, anyone else notice that a lot of the cribs at BRU are out of stock? I had a feeling this was going to happen. The one I just got is now unavailable. I am counting my lucky stars that I ordered it when I did.
Also, anyone else notice that a lot of the cribs at BRU are out of stock? I had a feeling this was going to happen. The one I just got is now unavailable. I am counting my lucky stars that I ordered it when I did.
Kerry-I completely agree the Emily crib is MUCH nicer and I wish it had been in the store initially–oh well fewer teeth marks!! They did raise the price, I had begun my new crib search the day of the recall while they were still saying no online purchases. We live an hour from BRU so I thought I would find one online and call the store to be sure it was in stock. I found 2 that I liked the Emily and one other. When I called of course the store didn’t have them and no way to get them. After a few days of calling we were finally given the ok to order online and magically the price on the Emily was up $40 and the other up $20. . . what a joke. When questioned their response was we don’t price match??!! Although my husband did get the orginal price it is still irritating. I also noticed the Emily was out of stock, which is exactly what I told their representative when they wanted us to wait to order on line until a supervisor could call back in a few days! I explained once people knew they could order online the crib I was wanting would be one because it is a beautiful crib in the price range of the voucher. . . I feel bad for those still stuck in the ordering red tape.
We really do like our new crib it seems much sturdier and it matches our furniture well. Just waiting on the voucher!
Kerry-I completely agree the Emily crib is MUCH nicer and I wish it had been in the store initially–oh well fewer teeth marks!! They did raise the price, I had begun my new crib search the day of the recall while they were still saying no online purchases. We live an hour from BRU so I thought I would find one online and call the store to be sure it was in stock. I found 2 that I liked the Emily and one other. When I called of course the store didn’t have them and no way to get them. After a few days of calling we were finally given the ok to order online and magically the price on the Emily was up $40 and the other up $20. . . what a joke. When questioned their response was we don’t price match??!! Although my husband did get the orginal price it is still irritating. I also noticed the Emily was out of stock, which is exactly what I told their representative when they wanted us to wait to order on line until a supervisor could call back in a few days! I explained once people knew they could order online the crib I was wanting would be one because it is a beautiful crib in the price range of the voucher. . . I feel bad for those still stuck in the ordering red tape.
We really do like our new crib it seems much sturdier and it matches our furniture well. Just waiting on the voucher!
I purchased my crib about 9 months ago not 3-5 years ago. I have a white crib and white furniture. I went to BRU and they have one white crib. One. I called the manager at my BU and asked if I could purchase online and they told e the voucher is good for in store only, but encouraged me to write a letter to thier corperate office because the more peole that complain the more likely they are to change the policy. I also asked it the voucher is transferable and she told me yes. I have a few friends that are expecting so I am thinking of asking the if they would like to purchase the voucher from me so I can go somewhere else and purchase a white crib.
I purchased my crib about 9 months ago not 3-5 years ago. I have a white crib and white furniture. I went to BRU and they have one white crib. One. I called the manager at my BU and asked if I could purchase online and they told e the voucher is good for in store only, but encouraged me to write a letter to thier corperate office because the more peole that complain the more likely they are to change the policy. I also asked it the voucher is transferable and she told me yes. I have a few friends that are expecting so I am thinking of asking the if they would like to purchase the voucher from me so I can go somewhere else and purchase a white crib.
I can’t even tell you how annoyed I am with this recall. My 10 month old has been sleeping in his PNP for 3 weeks now. It’s one that my MIL bought for us for traveling purposes and works great for that. However, I didn’t plan on him having to use it for a crib substitute, for 3 WEEKS, plus! I am incredibly disappointed with BabiesRUs. I called today to get a list of what cribs I could get comparable to the Jardine we purchased a year and a half ago. (At the same time we went ahead and purchased a matching changing table.) The nice girl in the furniture department took the time to give me a listing of all the cribs that fit into the price range (give, or take, $50) of what we paid for our Jardine crib. Well, when she gave me the list of model #’s cribs, here’s what I got, look them up yourself on the BRU site: 573024 (couldn’t find this one), 538668, 666974, 840249, then at $279, #496283. I was even more disgusted to find out that these are ALL Jardine cribs. This is why the sales girl only gave me the model #’s, except for the last one, she said, ” this one is a Black Olympia for $279, it’s in stock.” Great, but Olympia is also made by Jardine, and I don’t really want my kid to go Goth yet! (No offense to anyone with black cribs!!) I am going to pursue this further. I am really amazed more people haven’t posted about this.
I can’t even tell you how annoyed I am with this recall. My 10 month old has been sleeping in his PNP for 3 weeks now. It’s one that my MIL bought for us for traveling purposes and works great for that. However, I didn’t plan on him having to use it for a crib substitute, for 3 WEEKS, plus! I am incredibly disappointed with BabiesRUs. I called today to get a list of what cribs I could get comparable to the Jardine we purchased a year and a half ago. (At the same time we went ahead and purchased a matching changing table.) The nice girl in the furniture department took the time to give me a listing of all the cribs that fit into the price range (give, or take, $50) of what we paid for our Jardine crib. Well, when she gave me the list of model #’s cribs, here’s what I got, look them up yourself on the BRU site: 573024 (couldn’t find this one), 538668, 666974, 840249, then at $279, #496283. I was even more disgusted to find out that these are ALL Jardine cribs. This is why the sales girl only gave me the model #’s, except for the last one, she said, ” this one is a Black Olympia for $279, it’s in stock.” Great, but Olympia is also made by Jardine, and I don’t really want my kid to go Goth yet! (No offense to anyone with black cribs!!) I am going to pursue this further. I am really amazed more people haven’t posted about this.
After reading all these comments and seeing how incredibly stupid BRU is to not have a CONSISTANT policy regarding these vouchers – use in store or use online – I am done with shopping there. I really don’t feel they carry anything that I can’t get somewhere else. After I get my voucher and BRU gives me my refund for the crib I bought online I am contacting corporate BRU and I am filling out a complaint form with the CPSC. And, I will never shop in a BRU again.
After reading all these comments and seeing how incredibly stupid BRU is to not have a CONSISTANT policy regarding these vouchers – use in store or use online – I am done with shopping there. I really don’t feel they carry anything that I can’t get somewhere else. After I get my voucher and BRU gives me my refund for the crib I bought online I am contacting corporate BRU and I am filling out a complaint form with the CPSC. And, I will never shop in a BRU again.
Thought I’d post this on this blog also. I just read it on another one. It was posted by kristine on July 21. She was contacted by the attorney handling the Jardine recall. Said to call or e-mail her if you are having problems:
Michelle Faust Gillice
Trial Attorney
Office of Compliance, Legal Division
U.S. Consumer Product Safety Commission
[email protected]
301-504-7667
Thought I’d post this on this blog also. I just read it on another one. It was posted by kristine on July 21. She was contacted by the attorney handling the Jardine recall. Said to call or e-mail her if you are having problems:
Michelle Faust Gillice
Trial Attorney
Office of Compliance, Legal Division
U.S. Consumer Product Safety Commission
[email protected]
301-504-7667
Well, I talked with several people yesterday, both at BRU and Jardine. My main problem is coming up with the money for an online crib. BRU has some ridiculous policy where their retail store can’t order a crib from their online store. I was told that they are 2 separate stores and it just wasn’t possible. Don’t you think someone could make an exception for this whole mess? It’s not like a toy being recalled, it’s a crib, something that’s kind of necessary for our children! Anyway, in case anyone wants to speak with someone at corporate, here’s the # 971-617-3500. You can also go to http://www.toysrusinc.com to email a complaint. Good luck to everyone!
Well, I talked with several people yesterday, both at BRU and Jardine. My main problem is coming up with the money for an online crib. BRU has some ridiculous policy where their retail store can’t order a crib from their online store. I was told that they are 2 separate stores and it just wasn’t possible. Don’t you think someone could make an exception for this whole mess? It’s not like a toy being recalled, it’s a crib, something that’s kind of necessary for our children! Anyway, in case anyone wants to speak with someone at corporate, here’s the # 971-617-3500. You can also go to http://www.toysrusinc.com to email a complaint. Good luck to everyone!
The way this recall is being handled is HORRIBLE. It has now been four weeks, and I STILL don’t have a voucher. I sent my recall information in during the week of the announcement, got my recall kit, sent it back on July 1st, and went on vacation, thinking that surely my voucher would be waiting for me when I got home. It wasn’t. I called Jardine on the 16th or 17th to follow up, and was told that they had received my recall kit on July 3rd, but for some reason, my voucher was never sent. The person I spoke to said that she would put my info on a supervisor’s list and have my voucher expedited.
I didn’t see a voucher in the mail by the 21st, so I gave them a call again. Apparently, a recall kit was expedited, not a voucher (though I haven’t seen either as of today, so I have no idea what they’re doing). The gentleman I spoke to said that he would have a voucher overnighted to me.
July 22… nothing.
I called this morning to follow up yet again, and the person I spoke to could find no record of a voucher being sent to me, and he has “requested” that they expedite a voucher yet again. They do have my correct address, since the first recall kit made it to me just fine, and we re-re-reconfirmed my address anyway.
What stinks about all of this is that as of June 23rd, my nearly 1-year-old daughter was finally sleeping 6 or 7 hours at a stretch for a few nights in a row. She has been sleeping in bed with us since the recall announcement, and she now wakes me up a few times per night. Last night she woke me up every 1.5-2 hours. Can we say SIDS risk and fatigue that would not have been an issue had 1) Jardine not made faulty cribs, and 2) Jardine sent the voucher promptly after having received my recall kit, which I, in good faith, returned as quickly as possible? I thought so. Not only can they not make cribs properly, they have proven to be less than competent when it’s time to clean their mess up.
The way this recall is being handled is HORRIBLE. It has now been four weeks, and I STILL don’t have a voucher. I sent my recall information in during the week of the announcement, got my recall kit, sent it back on July 1st, and went on vacation, thinking that surely my voucher would be waiting for me when I got home. It wasn’t. I called Jardine on the 16th or 17th to follow up, and was told that they had received my recall kit on July 3rd, but for some reason, my voucher was never sent. The person I spoke to said that she would put my info on a supervisor’s list and have my voucher expedited.
I didn’t see a voucher in the mail by the 21st, so I gave them a call again. Apparently, a recall kit was expedited, not a voucher (though I haven’t seen either as of today, so I have no idea what they’re doing). The gentleman I spoke to said that he would have a voucher overnighted to me.
July 22… nothing.
I called this morning to follow up yet again, and the person I spoke to could find no record of a voucher being sent to me, and he has “requested” that they expedite a voucher yet again. They do have my correct address, since the first recall kit made it to me just fine, and we re-re-reconfirmed my address anyway.
What stinks about all of this is that as of June 23rd, my nearly 1-year-old daughter was finally sleeping 6 or 7 hours at a stretch for a few nights in a row. She has been sleeping in bed with us since the recall announcement, and she now wakes me up a few times per night. Last night she woke me up every 1.5-2 hours. Can we say SIDS risk and fatigue that would not have been an issue had 1) Jardine not made faulty cribs, and 2) Jardine sent the voucher promptly after having received my recall kit, which I, in good faith, returned as quickly as possible? I thought so. Not only can they not make cribs properly, they have proven to be less than competent when it’s time to clean their mess up.
I got my recall kit pretty quickly. But now it’s been 2 weeks and no sign of the voucher. We called the hotline last night and they said that a voucher had not been sent out. I got angry and told them I was calling a lawyer and blah blah blah. The woman said that she was going to try to expedite the voucher to us. I called again today to see if anything had changed. Spoke with a very polite man who told me that my voucher was out for delivery today..which means they overnighted it to me. So I’m waiting to see if it actually gets delivered today. I’ll post again if it does.
My advice…make a fuss. Keep calling until something gets done. “The squeaky wheel gets the grease..”
I got my recall kit pretty quickly. But now it’s been 2 weeks and no sign of the voucher. We called the hotline last night and they said that a voucher had not been sent out. I got angry and told them I was calling a lawyer and blah blah blah. The woman said that she was going to try to expedite the voucher to us. I called again today to see if anything had changed. Spoke with a very polite man who told me that my voucher was out for delivery today..which means they overnighted it to me. So I’m waiting to see if it actually gets delivered today. I’ll post again if it does.
My advice…make a fuss. Keep calling until something gets done. “The squeaky wheel gets the grease..”
STILL WAITING ON A VOUCHER!!! We did get a crib delivered July 3 so our little guy is in a crib but no sign of a voucher. I am really looking forward to wasting more of my time on the phone!!!
STILL WAITING ON A VOUCHER!!! We did get a crib delivered July 3 so our little guy is in a crib but no sign of a voucher. I am really looking forward to wasting more of my time on the phone!!!
Just wanted to let everyone know that the vouchers do exist. We just had ours delivered by UPS. Finally! Now we can go tomorrow and buy a new crib.
Just wanted to let everyone know that the vouchers do exist. We just had ours delivered by UPS. Finally! Now we can go tomorrow and buy a new crib.
Good luck Heather! Has anyone gone to have a voucher as a refund for an online sale yet? Curious. I have my two vouchers and new cribs but my girls are really sick so it will have to wait for the weekend. I would like to hear how someone else’s experience went.
Good luck Heather! Has anyone gone to have a voucher as a refund for an online sale yet? Curious. I have my two vouchers and new cribs but my girls are really sick so it will have to wait for the weekend. I would like to hear how someone else’s experience went.
Vouchers do exist!! Mine came via UPS today! I am running to BRU this afternoon to get the refund I was promised since I bought my crib online. I will let you all know if I have any problems.
(But if I do have a problem the BRU store may call the cops when I go nuts on them! Ha Ha! I’ll post when I am released from jail!!!!!!) 🙂
Vouchers do exist!! Mine came via UPS today! I am running to BRU this afternoon to get the refund I was promised since I bought my crib online. I will let you all know if I have any problems.
(But if I do have a problem the BRU store may call the cops when I go nuts on them! Ha Ha! I’ll post when I am released from jail!!!!!!) 🙂
Hello everyone. It looks as though I am finally done with all of this (except for the complaint letters I will be sending out regarding this mess).
So, here is what happened: I was told by my local BRU store manager and furniture department manager to order my crib online since they had nothing in the store that would match the dresser they would not take back, except for a $400.00 crib made by Jardine (like I’m going to purchase anything by Jardine ever again). I was told that when I got my voucher I should come into the store with my voucher and my receipt of the online crib purchase in order to have my credit card refunded for the voucher amount. I received my voucher today and got to the store right away. I had to explain the entire situation to the girl at the return desk. She double checked that this refund was OK with the store manager and they had to walk her through how to do it. My voucher was for $307.99 and I was credited $299.59 for my crib. (I paid $328.30 with the shipping for my replacement crib).
Then I got home and found another article on this site that said that on July 15, 2008 there was an announcement from the CPSC that says: TOYS R US/BABIES R US HAS AGREED TO LET CONSUMERS PURCHASE REPLACEMENT CRIBS ONLINE AND GET REIMBURSED LATER WHEN THEY PRESENT THEIR VOUCHER. SHIPPING CHARGES WILL ALSO BE REIMBURSED IN A SEPARATE TRANSACTION. When I got my refund from the store I was still being told that they would NOT reimburse for shipping charges. So, I called BRU at 800-869-7787 about this and they credited me my shipping charges.
Now, I did find this to be funny; our new crib is the Emily crib that BRU online raised $40.00 when this recall was announced. The store still has the old price of $229.99 in their system for this crib. When they noticed the price difference between my receipt and their system they made mention of it to me like they wouldn’t be able to refund me the full price of the crib because of the difference in price in their system. So, I loudly announced to them, and every person that was in the vicinity at the time, that the reason the price is different is because BRU online raised the price of the crib when they found out there was a recall. I was immediately told that the price I paid was the amount they would credit me and they’d “eat” the difference. =) It’s the least they can do!
When they were all done with my transaction they handed me a bunch of BRU coupons. That made me laugh. Like I’m going to shop there ever again.
Hello everyone. It looks as though I am finally done with all of this (except for the complaint letters I will be sending out regarding this mess).
So, here is what happened: I was told by my local BRU store manager and furniture department manager to order my crib online since they had nothing in the store that would match the dresser they would not take back, except for a $400.00 crib made by Jardine (like I’m going to purchase anything by Jardine ever again). I was told that when I got my voucher I should come into the store with my voucher and my receipt of the online crib purchase in order to have my credit card refunded for the voucher amount. I received my voucher today and got to the store right away. I had to explain the entire situation to the girl at the return desk. She double checked that this refund was OK with the store manager and they had to walk her through how to do it. My voucher was for $307.99 and I was credited $299.59 for my crib. (I paid $328.30 with the shipping for my replacement crib).
Then I got home and found another article on this site that said that on July 15, 2008 there was an announcement from the CPSC that says: TOYS R US/BABIES R US HAS AGREED TO LET CONSUMERS PURCHASE REPLACEMENT CRIBS ONLINE AND GET REIMBURSED LATER WHEN THEY PRESENT THEIR VOUCHER. SHIPPING CHARGES WILL ALSO BE REIMBURSED IN A SEPARATE TRANSACTION. When I got my refund from the store I was still being told that they would NOT reimburse for shipping charges. So, I called BRU at 800-869-7787 about this and they credited me my shipping charges.
Now, I did find this to be funny; our new crib is the Emily crib that BRU online raised $40.00 when this recall was announced. The store still has the old price of $229.99 in their system for this crib. When they noticed the price difference between my receipt and their system they made mention of it to me like they wouldn’t be able to refund me the full price of the crib because of the difference in price in their system. So, I loudly announced to them, and every person that was in the vicinity at the time, that the reason the price is different is because BRU online raised the price of the crib when they found out there was a recall. I was immediately told that the price I paid was the amount they would credit me and they’d “eat” the difference. =) It’s the least they can do!
When they were all done with my transaction they handed me a bunch of BRU coupons. That made me laugh. Like I’m going to shop there ever again.
I wish I would of read all your comments before I sent in my hardware. I paid 389.73 for my crib in jan of 2006. I am now expecting a baby in Sept. I debated if I should exchange the crib because I am worried I won’t get the full amount I paid for it. I still have the BRU receipt and check carbon copy. You would think if you had that they would give you the same amount. I too could only find one crib that matches my set and it sells for 399.99 and by Jardine. So I now fear they will only give me 300.00 and I’ll have to spend additional 100 bucks. But hopefully not and hopefully this crib dosen’t go out of stock. I have 8 weeks till our baby is due so I also hope to have a crib before then.
I wish I would of read all your comments before I sent in my hardware. I paid 389.73 for my crib in jan of 2006. I am now expecting a baby in Sept. I debated if I should exchange the crib because I am worried I won’t get the full amount I paid for it. I still have the BRU receipt and check carbon copy. You would think if you had that they would give you the same amount. I too could only find one crib that matches my set and it sells for 399.99 and by Jardine. So I now fear they will only give me 300.00 and I’ll have to spend additional 100 bucks. But hopefully not and hopefully this crib dosen’t go out of stock. I have 8 weeks till our baby is due so I also hope to have a crib before then.
Me again. I got nothing in the mail, so I called Jardine’s recall hotline again this morning. The person I talked to was highly unhelpful and couldn’t find anything. After demanding that he transfer me to a supervisor, he resisted until I told him that I had already been in contact with the lawyer from the CPSC (mentioned in the comments above). He finally transferred me… and I got a voicemail greeting saying that she was out of the office today.
I called back, got a very nice and helpful guy named Kyle who:
1. Found my record, and
2. Knew the last 4 digits of the tracking number for the recall kit that I sent back.
According to UPS’ tracking, my recall kit was received in Fontana, CA on July 3, shortly after noon.
He put everything I had to say into the notes on my record, including the UPS tracking number, and now I am on a “supervisor callback list” (which I was told last week and Monday that I would be put on, and nobody has called me yet).
Oh yeah, and on last Friday and today’s calls, they asked me for the last digit on my phone number. WTF? Whoever programmed their site/database only stored the first 9 digits of phone numbers???
I will be calling every weekday demanding to talk to a supervisor until I get a voucher. This is beyond ridiculous.
Me again. I got nothing in the mail, so I called Jardine’s recall hotline again this morning. The person I talked to was highly unhelpful and couldn’t find anything. After demanding that he transfer me to a supervisor, he resisted until I told him that I had already been in contact with the lawyer from the CPSC (mentioned in the comments above). He finally transferred me… and I got a voicemail greeting saying that she was out of the office today.
I called back, got a very nice and helpful guy named Kyle who:
1. Found my record, and
2. Knew the last 4 digits of the tracking number for the recall kit that I sent back.
According to UPS’ tracking, my recall kit was received in Fontana, CA on July 3, shortly after noon.
He put everything I had to say into the notes on my record, including the UPS tracking number, and now I am on a “supervisor callback list” (which I was told last week and Monday that I would be put on, and nobody has called me yet).
Oh yeah, and on last Friday and today’s calls, they asked me for the last digit on my phone number. WTF? Whoever programmed their site/database only stored the first 9 digits of phone numbers???
I will be calling every weekday demanding to talk to a supervisor until I get a voucher. This is beyond ridiculous.
I am so glad that I read the comments on this page, I have been posting on the first Jardine story on this site and now that I am reading this I feel soooo much better that it is not just me! I thought I was the only one having these issues… I posted my whole Jardine story on my live spaces (I ONLY have the jardine story on there) rachelsrantsandraves.spaces.live.com so if anyone is interested in reading it, it’s all there. Down to the 9 digit phone number and promised expedited status… WOW they are shady trying to leave us all high and dry with no vouchers after telling us to trash our cribs!
I am so glad that I read the comments on this page, I have been posting on the first Jardine story on this site and now that I am reading this I feel soooo much better that it is not just me! I thought I was the only one having these issues… I posted my whole Jardine story on my live spaces (I ONLY have the jardine story on there) rachelsrantsandraves.spaces.live.com so if anyone is interested in reading it, it’s all there. Down to the 9 digit phone number and promised expedited status… WOW they are shady trying to leave us all high and dry with no vouchers after telling us to trash our cribs!
Huzzah!
Well, it took six (seven?) phone calls, but on Monday I finally got through to someone who tried to connect me to a supervisor, but got me someone else instead… and that person actually had authority and/or a clue. I actually bought a crib over the weekend because both my husband and I were starting to feel sick, and we needed to get better sleep, so when I finally got my voucher, I took it to Babies R Us and got refunded the amount of the voucher plus tax.
It really didn’t need to be this difficult.
Huzzah!
Well, it took six (seven?) phone calls, but on Monday I finally got through to someone who tried to connect me to a supervisor, but got me someone else instead… and that person actually had authority and/or a clue. I actually bought a crib over the weekend because both my husband and I were starting to feel sick, and we needed to get better sleep, so when I finally got my voucher, I took it to Babies R Us and got refunded the amount of the voucher plus tax.
It really didn’t need to be this difficult.
I was told by a Jardine/Dorel rep by the name of Albert that the Consumer Product Safety Commission agreeded to the settlement of the consumer having to purchase the cribs exclusively from Babies R Us with vouchers without realizing that it is totally impossible for Babies R Us to meet the demand of replacing even a fraction of the cribs in a short time. Also the only one to gain in this settlement is Babies R US. I called and spoke with Michelle Gillice (trial attorney) CPSC and she was surprised that they (CPSC) did not take into consideration that Babies R Us is unable to meet the demand to offer replacement cribs. They were assured by BRU that they have enough stock on hand. (CPSC got suckered; they are suppose to protect the consumer. WOW!)I also asked Michelle where should the babies sleep if the parents do not have another crib or the money to buy a more expensive crib while waiting on Jardine/Dorel to send the voucher and she was taken aback; they never thought of that. Why didn’t CPSC have Jardine/Dorel issue checks instead of vouchers so the parents can purchase cribs from other retailers and not just BRU. In my area where I live there is a 6 month wait at BRU for cribs. In the mean time the baby is exposed to more danger sleeping with the parent. What if one of the parent rolls over and smothers the baby?
I suggest we flood Michelle’s email or voice mail with complaints until they go back to Jardine/Dorel and provide a better settlement. Her phone number is 301-504-7667 and her email address is [email protected]
I was told by a Jardine/Dorel rep by the name of Albert that the Consumer Product Safety Commission agreeded to the settlement of the consumer having to purchase the cribs exclusively from Babies R Us with vouchers without realizing that it is totally impossible for Babies R Us to meet the demand of replacing even a fraction of the cribs in a short time. Also the only one to gain in this settlement is Babies R US. I called and spoke with Michelle Gillice (trial attorney) CPSC and she was surprised that they (CPSC) did not take into consideration that Babies R Us is unable to meet the demand to offer replacement cribs. They were assured by BRU that they have enough stock on hand. (CPSC got suckered; they are suppose to protect the consumer. WOW!)I also asked Michelle where should the babies sleep if the parents do not have another crib or the money to buy a more expensive crib while waiting on Jardine/Dorel to send the voucher and she was taken aback; they never thought of that. Why didn’t CPSC have Jardine/Dorel issue checks instead of vouchers so the parents can purchase cribs from other retailers and not just BRU. In my area where I live there is a 6 month wait at BRU for cribs. In the mean time the baby is exposed to more danger sleeping with the parent. What if one of the parent rolls over and smothers the baby?
I suggest we flood Michelle’s email or voice mail with complaints until they go back to Jardine/Dorel and provide a better settlement. Her phone number is 301-504-7667 and her email address is [email protected]
ugh, I’m starting to feel slightly better that I’m not the only one going though this… I am just starting this process of the recall, I have twins and live 3 hours away from the closest babies r us. I’ve spend 2 days on the phone calling jardine, asking for someone who can help me when the current person says they can not. I called BRU and they gave me their Jardine contact number and when that person couldn’t help me, they gave me an email to jardine, which I actually did get someone to reply. Jardine says that the reason they can’t give out money instead of a voucher is because the agreement for a “voucher only” was government issued and rules from the government. I don’t know that I really buy that. So I’m going to call our attorney general and the better business bearue to make sure they know how horrible this is and see if it really was the government who said people shall not receive money but only vouchers. The only problem with going to that extent is what if they go bankrupted before we get our vouchers? So I took the advice of another person and went to babiesrus.com and looked at their policy and sure enough it does say that they take back recalls. I’m going to try that tomorrow and see what happens. Luckily I did buy the cribs only 8 months ago and have the receipt. It’s less than what the voucher is for, but hey, if people aren’t getting their voucher, at least I’d be getting my money back. Good luck everyone… maybe we can all get together and file a small claims suit against them… jardine or BRU. I know it’s not BRU fault that the recalls happened, however, the company still sells jardine even after all these recalls and in fact when my parents went there tonight, they tried to sell them the exact same crib… no way they said!!! so the fact that BRU is still standing behind Jardine and selling their product, and making money off of this because now we have to purchase more expensive cribs, they are just as guilty as Jardine. That’s just my opinion!
ugh, I’m starting to feel slightly better that I’m not the only one going though this… I am just starting this process of the recall, I have twins and live 3 hours away from the closest babies r us. I’ve spend 2 days on the phone calling jardine, asking for someone who can help me when the current person says they can not. I called BRU and they gave me their Jardine contact number and when that person couldn’t help me, they gave me an email to jardine, which I actually did get someone to reply. Jardine says that the reason they can’t give out money instead of a voucher is because the agreement for a “voucher only” was government issued and rules from the government. I don’t know that I really buy that. So I’m going to call our attorney general and the better business bearue to make sure they know how horrible this is and see if it really was the government who said people shall not receive money but only vouchers. The only problem with going to that extent is what if they go bankrupted before we get our vouchers? So I took the advice of another person and went to babiesrus.com and looked at their policy and sure enough it does say that they take back recalls. I’m going to try that tomorrow and see what happens. Luckily I did buy the cribs only 8 months ago and have the receipt. It’s less than what the voucher is for, but hey, if people aren’t getting their voucher, at least I’d be getting my money back. Good luck everyone… maybe we can all get together and file a small claims suit against them… jardine or BRU. I know it’s not BRU fault that the recalls happened, however, the company still sells jardine even after all these recalls and in fact when my parents went there tonight, they tried to sell them the exact same crib… no way they said!!! so the fact that BRU is still standing behind Jardine and selling their product, and making money off of this because now we have to purchase more expensive cribs, they are just as guilty as Jardine. That’s just my opinion!
Shannon’s comment is ignorant. I have 20 plus years in Corporate Retail. While I agree with Shannon that it is Jardine’s recall, it is also BRU’s responsibility to be on the same page on how to handle the recall….BECAUSE these cribs were made to be sold at BRU–EXCLUSIVELY. BRU is responsible. You cannot buy a Jardine crib—anywhere else. So, these two partners need to agree on the best way to handle this recall situation. And the recall needs to be seamless globally, not every BRU store making their own decisions.
At the time of the recall—I called and asked questions. The process can take WEEKS. If I dismantle the crib–and send it back—where is my kid suppose to sleep during this time?? Even if it is for a night–an infant needs to sleep safely in a crib. I shiver to think that some babies may have had makeshift beds, slept unsafely during this time. Isn’t that more dangerous—and another reason BRU needs to in agreement on how this voucher works? And if you read online, some folks vouchers never arrived. That’s a whole new problem. It makes no sense for all these kids to be without cribs during the recall process. This is where we are all told we can purchase a crib and come back when we receive the voucher. The other problem is the limited stock at the stores and limited price range. While I totally understand that prices go up thru the years, I would like for these companies to also consider that my $250 crib is most likely selling for $350 now. Online purchase and shipping should also have been a consideration. Vouchers could have also been emailed for speedier service for everyone who initiated their recall online.
All 3 of my kids used this Jardine crib. My oldest will be 7. I have sat on this recall since it was first mentioned because my youngest son was transitioning to a twin bed. The voucher is useless to me. I cannot keep this crib or give the crib to a friend or family member without letting them know the hoops they have to go thru.
Shannon’s comment is ignorant. I have 20 plus years in Corporate Retail. While I agree with Shannon that it is Jardine’s recall, it is also BRU’s responsibility to be on the same page on how to handle the recall….BECAUSE these cribs were made to be sold at BRU–EXCLUSIVELY. BRU is responsible. You cannot buy a Jardine crib—anywhere else. So, these two partners need to agree on the best way to handle this recall situation. And the recall needs to be seamless globally, not every BRU store making their own decisions.
At the time of the recall—I called and asked questions. The process can take WEEKS. If I dismantle the crib–and send it back—where is my kid suppose to sleep during this time?? Even if it is for a night–an infant needs to sleep safely in a crib. I shiver to think that some babies may have had makeshift beds, slept unsafely during this time. Isn’t that more dangerous—and another reason BRU needs to in agreement on how this voucher works? And if you read online, some folks vouchers never arrived. That’s a whole new problem. It makes no sense for all these kids to be without cribs during the recall process. This is where we are all told we can purchase a crib and come back when we receive the voucher. The other problem is the limited stock at the stores and limited price range. While I totally understand that prices go up thru the years, I would like for these companies to also consider that my $250 crib is most likely selling for $350 now. Online purchase and shipping should also have been a consideration. Vouchers could have also been emailed for speedier service for everyone who initiated their recall online.
All 3 of my kids used this Jardine crib. My oldest will be 7. I have sat on this recall since it was first mentioned because my youngest son was transitioning to a twin bed. The voucher is useless to me. I cannot keep this crib or give the crib to a friend or family member without letting them know the hoops they have to go thru.
We recieved our voucher in about 3 weeks but are unable to replace the crib we had with the amount recieved or to match the finish of the other pieces. BRU has not been helpful at all- we shopped in Fort Myers, Fl, Saasota and found nothing for the price on the floor. We were told to drive to Tampa if we didn’t like what we saw and “NO” we could not order online. Additionally it now appears that BRU is selling the same crib that was recalled, still Manufactured by Jardine but now called Bergamo Americana Lifetime. I want a new crib and I don’t want to have to buy from BRU. I don’t get it, BRU made the profit on the first crib and lost nothing in the recall, why should they make another profit and the consumers suffer?
We recieved our voucher in about 3 weeks but are unable to replace the crib we had with the amount recieved or to match the finish of the other pieces. BRU has not been helpful at all- we shopped in Fort Myers, Fl, Saasota and found nothing for the price on the floor. We were told to drive to Tampa if we didn’t like what we saw and “NO” we could not order online. Additionally it now appears that BRU is selling the same crib that was recalled, still Manufactured by Jardine but now called Bergamo Americana Lifetime. I want a new crib and I don’t want to have to buy from BRU. I don’t get it, BRU made the profit on the first crib and lost nothing in the recall, why should they make another profit and the consumers suffer?